Conditions of use of the Customer Area service

Compañía Lumisa Energías S.L. (hereinafter, LUMISA) has developed on its website the space ldquo; Customer areardquo; which allows our customers (hereinafter, User) the possibility of accessing the services offered on the website such as contract data and invoices.


General information for the purposes of Article 10 of Law 34/2002 of July 11, on services of the information society and electronic commerce.

Company name of the information society service provider: Compañía Lumisa Energías SL.
Registered office: c/ Badajoz 145 3A. 08018 BARCELONA
Registration data in the Commercial Registry: Volume 43048, Folio 136, Sheet B 419446, Registration 1.
Tax identification code number: B65711855
Telephone: 900 811 473

2. Accept

El plazo de vigencia será el estipulado por el Real Decreto 463/2020, de 14 de marzo, por el que se declara el estado de alarma para la gestión de crisis sanitaria ocasionada por el COVID-19 y el Real Decreto-ley 11/2020, de 31 de marzo, por el que se adoptan medidas urgentes complementarias en el ámbito social y económico para hacer frente al COVID-19. El presente servicio de Aplazamiento será válido en toda la Península Ibérica del Estado español.

3. Use policy

Before accessing and using the “Customer Area” service, please read its Terms and Conditions of use. Access to the “Customer Area” implies express acceptance by User part of these Terms of Use.

4. Access, registration and withdrawal of the “Client area”

4.1. Access

Access to the “Customer Area” is reserved for LUMISA clients, being free of charge. Access will be made through a User (E-mail) and a password according to certain security rules that, in no case, will LUMISA ignore, from its first generation, as well as the subsequent necessary changes due to forgetfulness and/or lost.

Your password is personal and non-transferable and must not be known or communicated to third parties. The User, at any time, may modify the access password as follows: 1) You must access the “Customer Area” where you must recover the password in the “I cannot access” section; 2) You will enter your e-mail address provided in the recruitment form and you will receive a password to said e-mail in order to reset your password; 3) You must access the link that will send you to the website again and enter your new password with the required requirements and 4) The procedure will end with a confirmation message.

The User agrees to make diligent use and not to make their username and password available to third parties, as well as to communicate to LUMISA as soon as possible, the loss, theft or any risk of access to them by a third party in order to stop unauthorized use of your account. If despite your knowledge of illegitimate or unauthorized access by a third party to your “Customer Area”, LUMISA is not made aware, it will be exonerated from any type of liability that may have a negative impact.

If for any reason the account is blocked or due to improper use or due to non-compliance with these conditions of use and current regulations, the User must contact our customer service, accompanied by the Identification Document in order to verify their identity and reactivate the “Customer Area”.

4.2. Registration

Prior to accessing the “Customer Area”, Users will need to register in our system, and must provide the following personal data, by way of example and not limitation: E-mail provided in the contracting process, CUPS number from the supply point, CIF/DNI/NIE and amount of an invoice.

The User is responsible for the veracity and accuracy of all the data that he enters on the web, whatever the functionality that he uses. Likewise, it declares that it has all the necessary permissions on the data to which it accesses and that it has the consent for the use of data belonging to third parties. LUMISA is exonerated from any responsibility for inaccurate, incomplete or incorrect data or for the lack of consent for its use and incorporation into the web.


The client, whose N.I.F. and email is registered in our system, it will be validated by receiving an email containing a link that you must access to complete and validate the registration successfully.

4.4. Low

The User, at any time, may unsubscribe from the service by accessing the “Customer Area”.

Without prejudice to the right to unsubscribe from the service, if the User subsequently decides to reactivate the 'Customer Area' service again, they must register again. In the event that the withdrawal occurs in the context of any conflict or resolution of controversy, your new registration will be reserved until its resolution between the parties.

5. Intellectual and industrial property rights

5.1. The “Customer Area” service including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, are the property of LUMISA or, if applicable, have a license or express authorization from the authors All content on the website is duly protected by intellectual and industrial property regulations, as well as registered in the registers corresponding audiences.

5.2. Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of LUMISA.Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of LUMISA.

5.3. Any previously unauthorized use is considered a serious breach of the author's intellectual or industrial property rights.

5.4. The designs, logos, text and/or graphics outside LUMISA that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise regarding them.

5.5. LUMISA recognizes in favor of its owners the corresponding intellectual and industrial property rights, its mere mention or appearance on the website not implying the existence of any rights or responsibilities over them, such as neither endorsement, sponsorship or recommendation by the same.

5.6. To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so via email

6. Modifications

6.1. LUMISA reserves the right to modify, unilaterally, at any time and without prior notice, these Terms of Use of the “Customer Area” service. In these cases, they will be published. and notice as far in advance as possible.

6.2. Likewise, and in order to offer a correct operation of the portal, LUMISA reserves the right to temporarily suspend, without prior notice to users, accessibility to the portal in case of carry out maintenance, repair, update or improvement operations of the services, information and contents, as well as to modify or update the access conditions of said portal.

7. Rules of use

7.1. The User agrees to use the service and “Customer Area” in strict respect and observance of these conditions of use, and also of the law, custom and public order For this reason, the User is obliged to:

  • Do not use the “Customer Area” service, and make use of the elements, information and content that comprise it, in violation of the Law, morality and good customs, as well such as public order, or the use of the products and / or services offered in a diligent or incorrect way, or for purposes or effects that are unlawful or contrary to what is established in these General Conditions or in the applicable Conditions that may be applicable.
  • Do not harm, in such use, the rights, of any kind, that correspond to third parties.
  • Do not register in the “Customer Area” service in the name and on behalf of any other person without their authorization.
  • Do not perpetrate acts that limit or impede access and use of the “Customer Area” service by other Users.
  • Do not unlawfully access the “Customer Area” service, or third-party computer systems, or spread computer programs or viruses that may cause damage to equipment or computer systems, as well as the content of the “Customer Area”, whatever they may be.
  • Do not use mechanisms other than those expressly enabled or recommended in the service of “Customer Area” to obtain the information, content and services that comprise it.

7.2. Any breach of these terms of use of the “Customer Area” service will empower LUMISA to deny access to the “Customer Area” will empower LUMISA to deny access to the “Customer Area”.

8. Disclaimer of liabilities

LUMISA ENERGÍAS, S.L. is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party outside it.

9. Suspension of the area

LUMISA reserves the right to suspend and/or cancel, unilaterally and at any time, access to the “Customer Area” service or to any of its parts, without the need for prior notice.

10. Protection of personal data

10.1. In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data and which repeals Directive 95/46 / EC (General Data Protection Regulation) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, access to the “Customer Area”, service, owned by LUMISA, will only be possible if the client has previously registered.

10.2. In the registration, the User must provide personal data that will be processed and incorporated into a Treatment Register owned by LUMISA, in accordance with the purposes and conditions established in our Privacy Policy.

10.3. The User declares to have read, understood and accepted, freely and unequivocally giving their consent.

11. Applicable law and jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms and conditions that make up these Conditions of use of the “Customer Area” service, as well as any question related to the services of this website will be Spanish law.


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