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What we offer?

Our main objective is to offer the most competitive prices in the market and be the alternative of large companies, being faster, more efficient and more versatile. With a special and close treatment with the client, attending to all your needs.

In Lumisa we offer suitable rates for you, which are at an economical price and with exceptional conditions. You can find a series of Rates according to your needs.


Clean energy We are aware of the importance of renewable energies, that's why we only buy clean energy because we want to take care of the environment and our future.	Simplicity We want to make things easier for you, so that you can enjoy the service brought to you. Therefore, all our procedures can be processed from home and through your PC or mobile phone.

Affordable rates In Lumisa there are affordable rates for everyone. We offer a fair price for each access fee and we help you choose the plan that best suits you.	Optimal savings We know that the price of energy fluctuates in the energy market; let us offer you the best fixed price in the market so you don't have to worry.

Can you contract in all of Spain?

We are present throughout the peninsula. At the moment, for technical reasons we have not yet reached the Canary Islands, the Balearic Islands, Ceuta and Melilla but we plan to offer our services in the future.

How can I change Lumisa quickly and easily?

Changing to Lumisa now is very simple and fast. Through the section "Hire now" you will have to click and it will direct you to a form that you must fill with all your data.

You should have at hand:

Identifying data. Photocopy of the DNI or CIF.
Recent invoice of Luz. It contains the CUPS number you will need.
Contact information. Telephone number and email.
Bank account.

We will ask you to attach these two documents to make your contract.

Once sent, you will receive a confirmation email to your e-mail address, where you must enter your ID, and you will be sent by mobile phone a PIN that you will have to enter (through Logalty) and the contract will be signed. We explain it in more detail in this link.

If you wish, you can also manage by calling toll free 900 811 473 or through our email atcliente@lumisa.es.

Is there permanence in Lumisa?

The answer is no. When you hire our services you are free to stay or leave at any time, with prior notice.

Can I contract the social bonus with LUMISA?

Only the reference marketers (COR) formerly known as marketers of last resort (CUR) can offer the Social Bonus. For more information you can contact them.

Informative note: Territory Supplement of the Autonomous Community of 2013.

Electricity access tolls are part of the price of electricity, and are intended to cover different cost items in the electricity sector with regulated remuneration. Among others, they cover the cost of the activities of networks (transport and distribution of electric energy) and production from renewable energy sources, cogeneration and waste with primacy.

In 2013, the regulations contemplated that in the event that these electrical activities were taxed with autonomous taxes, the access toll would include a territorial supplement for consumers of that Autonomous Community, although said supplement was not approved by the government. In execution of the judgments1 of the Supreme Court issued as a result of the resources filed by companies that carry out their activity in the electricity sector, the Minister for Ecological Transition has approved a ministerial order with territorial supplements for their Autonomous Community that will be applied in upcoming invoices, on the consumption made in 2013.

Therefore, LUMISA will proceed to regularize the amounts resulting from the application of the value set as a territorial supplement of said Autonomous Community. This regularization will be applied to your invoice, and will be identified by the concept "Territorial supplement for autonomous taxes of the Autonomous Community [X] of the year 2013".

Communiqué by LUMISA ENERGÍAS, S.L. on the occasion of the COVID-19

From LUMISA ENERGÍAS, S.L. we adhere to the recommendations made by the Ministry of Health, Consumption and Social Welfare, as well as the Spanish Government in relation to the pandemic of coronavirus COVID-19.

Following the publication of Royal Decree 463/2020 of 14 March declaring the state of alert for the management of health crisis caused by the COVID-19, we have enabled telecommuting systems to protect the health and safety of our employees by meeting our commitments and strengthening telematics and online options.

From Lumisa we appreciate the understanding and we are trying to adapt our staff as much as possible in order to continue to attend all the queries and doubts you have.

Remember that you can contact us via our free telephone number 900 811 473 and via our email atcliente@lumisa.es.

How to make the change to Lumisa?

The light commercialization change is a fast and totally free management. This is carried out when we want to go to another company because they offer better prices or better services. Also, in no time you will not be without light during the change management.

If you have decided to contract with Lumisa, we will briefly explain the steps to follow. If you contract through http://www.lumisa.es.

Or through our Customer Service you must follow the following procedure:

1. To make the change to Lumisa, you must provide the following documentation via email or fax at atcliente@lumisa.es or by calling 931 815 993 or Whatsapp 633 33 38 39.

- In the case of a company, CIF of the company.
- ID of the owner or administrator.
- Last electricity bill.
- Photocopy of the bank account number.
- Contact information. Telephone number and email.

2. Once we receive the documentation, we will send the contract to the shipping address or email address provided. You must keep a copy and send it by postal mail, or simply make an online signature.

3. Once we receive the contract, we will proceed to make the change. The change may take between 5 to 7 days depending on the Distributor.

4. You will receive one last liquidation invoice from the previous marketer. The first Lumisa invoice will close the billing cycle. From the second invoice will begin the natural billing cycle.

So you do not have to worry about anything since we will handle the procedures quickly and efficiently.

How to sign a contract online?

If you wish to carry out the change of ownership management as well as the change of power, you must complete the online form on www.lumisa.es and, once it has been made, confirm by means of an online signature.

You should have at hand:

Email, which you will receive to access the online signature.

Mobile phone available, where a confirmation PIN will be sent.

The steps to follow will be found in the article "How to sign a contract online in three simple steps."

What is Logalty?

Logalty is the third trusted party that intervenes between the parties to a contract or online notification to guarantee and safeguard, in a neutral and independent manner, all the processes generated in the electronic transactions carried out.

In addition to guarantee the integrity of the process without taking into account, the content of the documents is secured before a notary.

Does the change of marketer have any cost?

The change of marketer has no cost. Although there is the possibility that your former marketer apply penalties for the breach of the contracting time, so it is advisable to consult the marketer if there is a penalty.

It is important that you do not confuse signing up with changing trades. The highs are for when there is no supply.

>Will I lose power during the change?

No. At no time or under any circumstances you will be without supply due to the change of marketer.

Could I go back to my company in case I change my mind?

Of course, you are free to leave since there is no commitment to stay.

If, once the change is made, you are not satisfied with our services, we will provide you with everything possible to complete the return process.

Is it necessary to make a change in my installation to change my sales company?

You do not need to make any changes to your meter or your installation. The change is administrative, so technically everything remains the same.

Do we necessarily have to change the electricity company?

The move to the liberalizes market necessarily means a change of company, but you can contract with a trading company of the same group as your current distribution company.

Will I have to continue paying a receipt to my previous company?

No. As of the date that the supply is with us, your previous company should not charge you any receipt with a later date. Although it is true that, although the collection is subsequent to the date of change, it may belong to a billing period prior to the date of change.

Can I have more than one supply contract?

Of course, you can have as many supply contracts with us as you wish. For example, if you have a home address, rental location and company and you want to hire them with us, we will look for the rate that best suits each case, according to the need.

If I'm renting, can I switch to Lumisa?

Yes. As a tenant you have the right to choose the electric company that you prefer, in the same way that we choose the telephone company, cable television, internet, etc.

What is the difference between registering a supply and making a change in sales?

When we talk about registering, we refer to supplying a point where previously there was no light. In this case, you have to process the connection file directly with the distributor of your area to obtain the CUPS.

On the other hand, when we talk about a change of marketer, is when we already have electricity and is contracted with a company, but we want to go to another because they offer us better services or more competent prices, or because we make a change of owner and prefer a different marketer.

In "Difference between signing up and trading" we explain it in more detail.

What documentation do I need to register a new contract with Lumisa?

To register new supplies, it is necessary to provide technical documentation.

If it is a home:

1. If it is the first occupation, a Low Voltage Electrical Installation Certificate (CIEBT) stamped by an EIC or by the Department of Industry.

2. If it is a second occupation, if not, there is prior technical documentation for the installation: Recognition Bulletin of Low Voltage Electrical Installations, if the previous reduction is over 3 years. This document reflects the main characteristics of your installation, such as the installed power and the maximum admissible power, in addition to guaranteeing the quality of the installation. In the event that the power requested exceeds that allowed, you must provide us with a new Bulletin that you can request from your electrician installer.

On the contrary, if it is a local or common areas. According to current legislation, to contract a supply of electric power, the presentation of the following documents is required: Certificate of Electrical Installation in low tension, according to the type of supply, in triplicate copy, issued by the electrician installer who made it and sealed by the Competent Body of the Administration.

TYPES OF FACILITIES	1st OCCUPATION	2nd OCCUPATION
Houses in buildings, townhouses or single-family houses	CIE	CIE/BRIE
Commercial premises or offices	CIE	CIE/BRIE
Warehouses	CIE	CIE/BRIE
Common Services in residential, commercial or office buildings.	CIE	CIE
Temporary facilities:	CIE	-
Industries	CIE	CIE
Pumps for lifting or extracting water.	CIE	CIE
Other facilities.	CIE	CIE

CIE = Certificate of Low Voltage Electrical Installation sealed by an EIC or by the Dpt. Of Industruia.
BRIE = Bulletin for the Recognition of Low Voltage Electric Insations.

Who can issue me the technical documentation?

An installation company or an authorized installer can issue you the technical documentation that certifies that the installation is correct for the discharge of the supply.

Who is responsible for registering new supplies?

The Distributor Company is responsible for supplying electricity to a point of supply without service, that is, it is responsible for reviewing all the technical documentation issued by the installation company, ensuring the safety of the supply point and placing the ICP and / or the relevant accountant.

They are also the ones that receive the cost that you have to pay for accessing the network. This cost is regulated by the State.

Does the registration of a supply point have a cost?

Registering an electricity supply or reactivating one that has not been used for more than 3 years has a cost regulated in Royal Decree 1995/2000 of December 1 that the distributor will charge you through Lumisa:

Guarantee deposit: according to what is established in article 79 of Royal Decree 1955/2000, it is the amount to be delivered, at the time of contracting, for an amount equal to the monthly theoretical turnover corresponding to fifty hours of use of the contracted power.
Access rights: it is paid when contracting a new supply or by increasing the power of an existing supply with an amount of 19,703137 €/kW + VAT.
Extension rights: it is paid when using the infrastructure of the distribution company in the case of new supplies, when the power contracted increases or if the supply point has not been used for more than 3 years with an amount of 17.374714 €/kW + VAT.
Engagement rights: it is paid when using the infrastructure of the distribution company in the case of new supplies, when the contracted power goes up or if the supply point has not been used for more than 3 years with an amount of 9.04€ + VAT.
Verification rights: paid when carrying out the installation review with an amount of 8.01€ + VAT.

How long does it take to register the light?

As soon as we have all the required documentation, the Distributor takes a maximum of 5 working days to activate a low voltage supply point.

What is the difference between a distributor and a marketer?

To know how the electric sector works, let's start from the beginning.

The producers are responsible for producing energy. In our country there are different production plants such as:

Conventional thermal power plants
Nuclear power plants
Or alternative energies such as wind farms, photovoltaic power plants.

- The carriers are responsible for the transport of energy in high voltage, in our country is the Electrical Network of Spain (REE).

- The distributors, remain regulated by the State, and are responsible for maintenance and the different areas of the country

And finally here we enter the marketers like Lumisa, who are in charge of buying the energy and billing it to their consumers using the distribution networks.

Who is responsible for grounding or PAT?

The grounding, also known as grounding (PAT) is an essential installation in an electrical installation as it guarantees safety and avoids serious consequences to people and electrical equipment.

The installation of the earth connection is the responsibility of the customer, and must ensure that its electrical installation is adequate and at the same time, an authorized technician must certify it through the Electrical Bulletin.

What is the discharge of work or provisional light?

The provisional facilities are those that have, in time, a duration limited to the circumstances that motivate them. They are provided for in Royal Decree 842/2002, of August 2, which approves the low voltage electrotechnical regulation. They may be:

1.- Repair. Those necessary to alleviate an exploitation incident.

2.- Work. Those made to allow changes or transformations of the facilities, without interrupting the operation.

3.- Semi-permanent. Those destined to modifications of limited duration, within the framework of habitual activities of the premises in which they are repeated periodically (Fairs).

4.- Of works. They are intended for the execution of construction work for buildings and the like.

If you want to make a construction from scratch, or some major reform and want to hire electricity only to carry out the construction, it is not necessary that you hire a common Light Rate but that the Distributor Companies have a special type of new high for these cases.

What benefits do I have activating the client zone?

Once you have issued your first invoice with Lumisa, register in the Customer Area to be able to enjoy all its advantages. You will have at your disposal all the exclusive services of My client area:

- Check your invoices and download them in pdf format whenever you want from your home.
- Make headline or power changes in a simple and fast way.

It is totally free you just have to register in this link or click on this image.

You can change the password whenever you want in the Personal data section.

Can I make arrangements such as changing the owner or marketer, among others, by phone or e-mail?

Yes. We advise you to do the online procedures because it is the fastest way and you can attach the online documentation directly.

But if you prefer you can also do it through our telephone number 900 811 473 or our e- mail atcliente@lumisa.es.

How can I make a change of owner?

In order to make a change of ownership, keep in mind that:

The change is always requested by the new owner.
The new owner becomes responsible for the invoices.
The amount of the first is calculated pro rata.
We do not charge to change the owner, but in some cases you may have to pay your distribution company.

The request to change the holder can be processed online in a very fast and simple way through the web. You only need to have on hand a recent invoice, the bank account and theDNI of the new owner.

If you want to discuss it in more detail, we have an article in our blog "Make a change of holder of the light" with the step by step to follow.

Can I change the contracted Power?

If possible. If you never "jump the leads" you probably have room to lower the power; If, on the other hand, they skip you often, you are already at your limit. In the event that you add new appliances or increase the use, you will probably have to contact your electricity company to consider an increase in power.

Following Royal Decree-Law 15/2018 on urgent measures for the energy transition and consumer protection, it will be possible to contract the power in 0.1 kW sections, with the elimination of the normalized tranches that limited the contracting to these values.

What is the right power for me?

The power you need will be determined by several factors. A very intuitive way to know if our power is inadequate is the following:

1. Turn on all the appliances in your house at once. If the leads do not jump, it means that surely you have a power over what you need and you have some margin to decrease it.

2. If the daily use of your electrical appliances frequently leaps house leads, is that the power you are using is too short, and you will have to expand it to enjoy more comfort.

See our article "What is the most suitable power for me?" that will solve your doubts on this topic.

How can I request a power change?

To make a change of power you must fill out the power change form on this link.

It will only be necessary that you have at hand:

- Address of the owner of the electricity supply.
- Personal data of the administrator.
- Current and new contracted power.
- CUPS, which appears on any invoice.

In the same way, you can contact us via email at atcliente@lumisa.es requesting a power change request form. Once it is filled out and signed, it will be resent to the same email for the start of the management.

How much does it cost to change the contracted power?

If it is a reduction of the power you will have to pay a small cost of € 9.04 plus VAT due to the entitlement rights.

On the other hand, if it is an increase in contracted power, the expense will be higher since they must be paid:

- Right of access with an amount of € 19,703137 / kW requested plus VAT.

- Extension fee with an amount of € 17,374,714 / kW requested plus VAT.

- Engaging right with an amount of € 9.04 plus VAT.

The change of power supposes a cost for the user of the point of supply since it will have to pay a series of rights and managements carried out by the Distributor, which will be passed on in a single invoice.

If you want to know more about this, here is the article "Lower the power to save. Yes or no?".

Can I change the power as many times as I want?

The Distributor only allows to process a power change once a year. Therefore, if in less than one year the change is requested again, it will be denied and they will have to wait for the indicated time to make a new modification.

How can I change the bank account where the bills are charged?

You can provide us with the new information by sending an email to atcliente@lumisa.es indicating the CUPS number and the data you want to modify.

If the owner of the new bank account is the contract holder, you only need to send us the IBAN number (20 digits). If you are not the holder, in addition to the IBAN number, you need to send us the identification document (DNI, NIF, CIF, passport) of the owner of the new bank account. You must sign and authorize us to charge directly to a specific bank account through the SEPA mandate.

Remember that you can modify the direct debit with a minimum of 21 calendar days before the date of issuance of the invoice to allow the modification of data with the bank and the charge in the new account.

Can I make a change of owner if there is a debt?

You cannot make a change the owner if there is a debt. When the debt is already paid, then you can make the change of owner. For these cases there are two possibilities:

1. Change of owner without subrogation: the new owner is separated from any responsibility incurred by the previous owner.

2. Change of holder with subrogation: the new holder assumes all the conditions agreed in the contract by previous holder.

Keep in mind that if there are outstanding debts, until they are satisfied, the change of owner cannot be made.

How can I request an Essential Supply?

In accordance with the article 52.4.i) og the law 24/2013, from 26 December, of the Electric Sector, They will be considered essential supplies "those domestic supplies in which there is documentary evidence formalized by medical staff that the supply of electrical energy is essential for the feeding of a medical equipment that is essential to keep a person alive. In any case, these supplies will be limited to natural persons in their habitual residence."

To guarantee the compliance of these requirements you must provide the following documentation to our email atcliente@lumisa.es:

- Current medical certificate confirming the existence at the point of supply of an indispensable electrical device to keep a person alive.

- Certificate of registration that accredites that the person to whom the medical equipment is destined resides at said point of supply.

What rates does Lumisa offer?

Lumisa offers Rates with or without Discrimination, which can be adapted to your needs.

Winter period:

Summer period:

The most suitable rate for you, will depend on the type of supply, if it is a house, the type of housing, the people residing in it and what they spend, a small room, a large company, etc.

If you have any questions about which to hire, do not hesitate to contact us and we will assist you via telephone 900 811 473 or e-mail atcliente@lumisa.es.

How can I know what type of rate I have contracted now?

Check one of your bills, and the upper part offers you the access fee and next to the information about the type of rate you have currently hired:

Rate 2.0
Rate 2.0DHA
Rate 2.1A
Rate 2.1DHA
Rate 3.0A
Rate 3.1DHA

What is the difference between the tariffs with discrimination or without time discrimination?

Rates with time discrimination are those that vary according to the period or time slot and its consumption.

The periods in the Rates with Discrimination 2.DHA and 2.1DHA are:

Point (P1). It is the day period, also known as the most expensive period.
Valley (P2). It is the nocturnal and most economical period.

In the same way, in the Tariff with Time Discrimination 3.0A it is divided into:

Point (P1). It is the day period, also known as the most expensive period.
Plain (P2). It is the period with intermediate price.
Valley (P3). It is the nocturnal and most economical period.

Without discrimination, it is a fixed price 24 hours a day.

Where can I find the schedule of each electricity tariff?

As established in Order ITC / 3801/2008 of December 26, the schedule is regulated as follows:

Rates with time discrimination: different price according to time zone. There are three schedules according to the time of day:

Tip: It is the time period with the highest price since it is the most requested.
Valle: The period with the lowest price.
Llano: The hour period with an intermediate price.

Time discrimination also varies slightly according to the time of year and the power of the tariff.

- Rates 2.0DHA (less than 10 kW) and 2.1DHA (between 10 kW and 15 kW):

In summer: Valley (23h-13h) Punta (13h-23h).
In winter: Valle (22h-13h) Punta (13h-22h).

- Rate 3.0A (from 15 kW):

In summer: Valley (23h-9h), Punta (12h-15h), Llano (9h-12h / 15h-23h).
In winter: Valley (1h-9h), Punta (18h-22h), Llano (9h-18h / 22h-1h).

Rates without time discrimination: the same price throughout the day.

In an article "What is the most suitable power for me?" that we explain in detail.

Can the prices of the rates change?

Lumisa will not change the price of the rates for one year from the entry into force of the contract with you. Of course, these prices, apart from Lumisa's marketing margin, also contain costs regulated by the State.

If the State, through the publication of a BOE decides to change or update these costs, these will be passed on to our prices.

Can I change Rate?

Yes, it is possible to make a rate change with us. The cost of the rate change is:

Between 10 € to 25 € of management by Lumisa.
9.04 € plus VAT pertaining to the right of attachment by the Distributor.

How can I find out which is the most suitable rate for me?

The most suitable rate for you, will depend on the type of supply, if it is a house, the type of housing, the people residing in it and what they spend, a small room, a large company, etc.

If you have any questions about which to hire, do not hesitate to contact us and we will assist you via telephone 900 811 473 or e-mail atcliente@lumisa.es.

What discounts and promotions do we offer?

1. DISCOUNT PROMOCIONAL CODE

10% discount. Promotions valid for access rates 2.0A and 2.0DHA, contracted power equal to or less than 10 kW. A special discount of 10% will apply on the Power Term during the first year of the contract with LUMISA After the promotional period of one year has elapsed, the public sale price will be applied, in the same way, if during the first year of validity its consumption is equal to 0kWh for two consecutive months will also stop enjoying such discount.

15% discount. Promotions valid for access rates 2.1A and 2.1DHA, contracted power between 10 kW and 15 kW.

Consumption below 2,000 kW / month: A special discount of 15% will be applied to the Energy Term during the first year of the contract with LUMISA. Once the promotional period of one year has elapsed, the normal 10% discount will be applied to the Energy Term.

Consumption exceeding 2,000 kW / month: A special discount of 15% will be applied to the Energy Term for an indefinite period of validity of the contract with LUMISA. This promotion is contracted for an indefinite period until the end of the contract with LUMISA

25% discount. Promotions valid for 3.0A access fees, contracted power exceeding 15 kW.

Consumption below 2,000 kW / month: A special discount of 25% will be applied to the Energy Term during the first year of the contract with LUMISA. Once the promotional period of one year has elapsed, the normal discount of 20% will be applied to the Energy Term.

Consumption exceeding 2,000 kW / month: A special discount of 25% will be applied to the Energy Term during the first year of the contract with LUMISA. Once the promotional period of one year has elapsed, the normal discount of 20% will be applied to the Energy Term. The annual renewal of the discount will be subject to risk study and payment history. In the case of being unfavorable, LUMISA will transfer, where appropriate, the price set to the retail price.

Consumption of more than 6,000 kW / month: A special discount of 25% will be applied to the Energy Term for an indefinite period of validity of the contract with LUMISA. This promotion is contracted for an indefinite period until the end of the contract with LUMISA.

For more information, consult the Price Policy.

2. INVITATION CODE PROMOTION

With the invitation code, you can get 100kWh for you and your guest on your next bill.

To benefit from this promotion, you must be Lumisa's customer. You can find your invitation code (personal and unique) on the invoices issued in the PROMOTIONS section.

To apply the invitation code, your friend has to enter it in the online contract form.

For more information, consult the Particular Conditions of the Promotion.

What is the telemanagement counter?

Telemanagement is an intelligent reader of electricity consumption that can be replaced by traditional electric meters. Its advantages, among others, are that it can read consumption remotely, make real readings, faster incidents.

The Royal Decree 1110/20017, Order ITC 3860/2007 and IET 290/2012 which obliges the distribution companies to replace the current meters, with power less than or equal to 15 kW for meters with telemanagement capacity before 2018.

What is the cost of meter rental?

The cost of renting equipment is set by the Ministry of Energy, Tourism and Digital Agenda, which is regulated by Order IET / 1491/2013, of August 1, which reviews the electric power access toll.

Therefore, the marketer will charge the rental of equipment, although it really is a payment that is paid to the distributor because it is responsible for the operation and maintenance of the same.

These prices will depend not only on the price of the equipment but also on the costs associated with its installation and maintenance. Therefore, the average cost for renting domestic light meters is € 0.81 for single-phase meters with time discrimination and with the possibility of telemanagement. And € 1.36 for three-phase meters with time discrimination and with the possibility of telemanagement.

Who will come to read my accountant?

According to Royal Decree1718 / 2012 of December 28, it is established that the reading of the energy will be performed by the person in charge of the reading, that is, the Distribution Company with a bimonthly periodicity, which will be brought to the marketing company's knowledge.

In the case of having an intelligent meter or telemetry, the reading will be done on a monthly basis.

How can I read my meter reading?

To visualize the reading of your meter you will have to follow a series of steps:

1. It will be necessary to identify your accountant. For that, you have to find the counter number that appears on your invoices.

2. You must identify the access rate to know how many reading periods you have to read:

2.0A - one period
2.1A - a period
2.0DHA - two periods
2.1DHA - two periods
3.0A - three periods

3. We will see an identification code for each rate.

Discriminación horaria	Sin Discriminación horaria
Peak period reading (kWh): 1.18.1	Global electrical reading (kWh): 1.18.0
Reading of the Valley period(kW): 1.18.2

What is estimated reading?

If the Distributor Company in charge of reading your electricity consumption can not access the measurement equipment to carry out said management, you must give a notice of impossible reading in which you indicate a telephone number and a web address where you can facilitate the reading of your team and a deadline.

Therefore, if you do not facilitate the reading of your meter within the indicated period, the Distributor can estimate the electricity consumption. The estimated reading is a calculation made by the distributor of the period consumption, which has not been possible, from the actual reading from your accountant.

The Distributor makes the estimate as close as possible to the real monthly consumption of the client. However, if it has been estimated more as if it has been estimated less, it will be regularized with the actual readings in the next invoice and with the price corresponding to each period.

How can I contribute my meter reading?

If you wish to have a real monthly reading it will be necessary that you send us the reading by calling us at 900 811 473 or through the mail atcliente@lumisa.es to provide us with the reading.

We will need to identify your supply point, so it is also necessary that you indicate the CUPS number, Universal code of the supply point.

What is ICP?

ICP stands for Power Control Switch. The ICP controls the power consumed. Therefore, if the power consumed is higher than the contracted one, it starts operating by cutting off the power supply.

What is a maximeter?

The maximeter is a device that measures the maximum power of all the powers between periods of 15 minutes of an electrical supply for contracted powers greater than 15 kW. Record the parameters of:

Active Energy (kW)
Reactive Energy (KVArh)
Maximum power used (kW)

Unlike the IPC, it avoids cutting the power supply in the case of exceeding the contracted power.

I have acquired my own energy meter. How can I change it? or vice versa.

At Lumisa, we manage to register the Customer Energy Meter, providing the technical documentation of the Energy Meter.

The technical documentation of the Energy Meter will be provided by the brand. However, if you have lost it or do not currently have it, it can be requested again at a cost of € 60 and by sending a photograph of the Energy Meter placed by an authorized installer.

Once registered, in Lumisa the change is requested from the Distributor and it will be reflected in your electricity bill through the Energy Meter number.

How to regularize an estimated reading?

If you are one of those who continue to receive bills with an estimated reading, you must communicate your meter reading yourself and thus avoid being billed for an estimated reading. To send us your real reading it will be necessary that:

1.- Access your counter and make a photo of the consumption made, where you will also detail the date of the same.

2.- You will need to send us your reading within 10 working days before the new billing session starts.

3.- Attach the photo along with your CUPS contract number through the email atcliente@lumisa.es or via WhatsApp enabled company 633 33 38 39.

However, keep in mind that:

- The reading made by a Technician will always have priority.

- If the Technician can not access the meter, the readings that you have contributed will be taken into account.

- In the case that you do not send us readings, an estimate will be made.

An estimated invoice is just as valid as one with a real reading, however, keep in mind that it is provisional and will be regularized semiannually once the actual consumption is available.

How can I know if I have a single-phase or three-phase installation?

To distinguish if you have a single-phase or three-phase installation, just look at the main isolator (MI), which is in first position within the light box.

If the switch is double, it means that your installation is single-phase. If the switch is triple or higher, it means that your installation is three-phase.

How is the invoice sent?

You can choose the shipping method, between the shipment by postal mail to your point of supply or fiscal address. Or by email you provide us.

In the same way, if you join Lumisa and you register in the Client Zone you will be able to visualize all your already issued invoices and download them whenever you want.

How can I consult any questions about my invoice?

Si tiene dudas sobre su factura tiene varias opciones a su alcance:

Trough the customer area.
Trough our customer service 900 811 473 that appears on any of our invoices and is free.
Trough Whatsapp 633 33 38 39.
Trough email atcliente@lumisa.es.

How can I pay my bills?

At Lumisa we have two payment methods:

Bank Domiciliation. If you opt for the direct debit, you must provide us with a valid bank account number with which we will charge the electric bills.
Transfer. By transfer to the account numbers that we provide, with a maximum period of 5 working days for collection.

What happens if I exceed the power contracted on my electricity bill?

In the Tariffs with power lower than 15 kW, the power control is carried out by means of ICP. Therefore, if we exceed the contracted power, we will only be without power until we reactivate the light again.

However, for supply points with contracted power exceeding 15 kW where the Maximeter is used, the law contemplates a penalty for contracted excess power.

Three assumptions can be made, according to Royal Decree 1164/2001, of October 26, which establishes access tariffs for the transmission and distribution networks of electric energy, depending on the maximum power demanded with respect to the contracted :

Less than 85%: If the maximum power demanded in the period to be billed is less than 85 percent of the contracted power, the power to be billed will be equal to 85 percent of said contracted power.
Between 85 and 105%: If the maximum power demanded, registered in the billing period, is within 85 to 105 percent of the contracted, said power registered will be the power to be billed. The maximum power that has been demanded will be billed, exactly the one reflected by the maximeter.
Greater than 105%: If the maximum power demanded, registered in the billing period, is greater than 105% of the contracted power, the power to be billed in the period considered will be equal to the value recorded plus double the difference between the registered value and the value corresponding to 105 percent of the contracted power.

What happens if I do not pay my electricity bill in the term?

In most cases the payment of electricity is usually made by direct debit. In this case, if the payment is made late, LUMISA will proceed to notify payment of the same by mail and burofax.

In case of non-payment by the Client LUMISA may process, in accordance with current regulations, the suspension of the supply if twenty (20) calendar days have elapsed since the payment had been required, through presentation to the collection to the financial institution where the Client has domiciled the payment of the invoice or through the deposit into account of the bank accounts provided to the Client, and this would not have been paid in full.

What is the power term?

The power term in the electric bill is the price that the user pays for this contracted power, which is multiplied by the number of kilowatts (kW). It is a fixed concept that has to be paid even if no consumption is made.

What is the term of energy?

The term of energy is the variable cost according to the consumption made. It is the result of multiplying the energy consumed during the billing period corresponding to the price of the term of the contracted energy.

What is the Tax on electricity?

The Special Tax on Electricity falls on the consumption of electricity and taxes the supply of electric energy for electric consumption, as well as the consumption by the producers of that electricity generated by them. The percentage of this tax is 5,113%, applied to the power term and the consumption term.

The proceeds from the Electricity Tax are allocated to public funds, in charge of sectors such as health or education.

What are access tolls?

It is the amount destined to the Distributor when using its electrical networks and transfer energy to your point of supply.

What is the management of non-payment?

This is the amount related to the actions carried out by the Marketer made on the basis of unpaid bills within the period established in the General Conditions.

What is the Electronic Billing service?

The electronic billing service allows you to access the contents of your invoice online in electronic format, at no additional cost. The electronic invoice collects the same data as the invoice you receive on paper and can display it with the same appearance.

You will receive your invoice by email in PDF format and you can view it and download it to your computer at any time.

Consult the General Conditions of the Electronic Billing service.

How do you access the Electronic Invoice?

The registration in the Electronic Billing service will be done through the Contracting form by express acceptance of the receipt of the invoices through the email provided by the client.

If you wish to receive the paper invoice again, you can request it by sending an email to atcliente@lumisa.es.

What is SEPA Mandate?

The SEPA (Single Euro Payments Area) Mandate is the direct debit order that the customer authorizes and agrees, in this case, to Lumisa to charge in a certain bank account.

It has some characteristics:

- Private agreement between the issuer and debtor (must contain the identification details of the customer, debtor, of the service and the consent of the debtor to make the payment).

- Signed by the holder of the debit account.

- In force on the date of presentation of the payment.

- A standard model does not exist.

You can direct your payments with Lumisa by filling out this document and send it via email to atcliente@lumisa.es.

What can I do if I run out of light?

In this case, we recommend that you verify that you are not the only point of supply without service. If there are more neighbors without service, you have to call the distribution telephone number to communicate the incident, since in this case the fault is in the external network.

If you are the only one affected, it means that the fault is inside your facilities. In this case, you have to call an electrician for repair and distribution without the person in charge of the incident.

DISTRIBUTOR	FAILURE PHONE
E-DISTRIBUCIÓN (ENDESA)	900 848 900 (Aragón, Castilla y León, Galicia, La Rioja, Navarra y Comunidad Valenciana)
	900 849 900 (Islas Baleares)
	900 855 885 (Islas Canarias)
	900 760 706 (Cataluña)
I-DE REDES ELÉCTRICAS INTTELIGENTES (IBERDROLA)	900 171 171
UNIÓN FENOSA DISTRIBUCIÓN (NATURGY)	900 333 999
CIA SEVILLANA ELECTRICIDAD SA	900 850 840
ELECT REUNIDAS ZARAGOZA SAU	900 848 900
E-REDES (EDP)	900 907 001
VIESGO DISTRIBUCIÓN (REPSOL)	900 101 051
ELECTRA DEL MAESTRAZGO	964 173 275
ESTABANELL ENERGIA	900 154 444
ELÉCTRICA DE CÁDIZ	900 373 411

You can find more detailed information in the article "Steps to follow in the event of a breakdown in the electric current".

What should I do if the power supply is interrupted with the new meter?

If once activated the power control by your Distributor "leapt" the leads, it is because the power demanded exceeds the power currently contracted. And therefore the new device would interrupt temporarily the power supply.

In order to restore it immediately you must follow a series of steps:

1. Disconnect any of the appliances, since the contracted power limits the amount of appliances that we can connect at the same time.

2. Open the electrical panel and check that all switches are raised, including the general.

3. If one is down, it is possible that you have some problem in your installation. In this case, we recommend that you consult with an authorized installer.

4. Turn down the main switch and wait for 3 seconds. After this time, upload it again.

5. In case the power supply is not restored, wait a few minutes and repeat the previous steps. The normal thing is that you have electricity again. If this is not the case, it may be a programmed cut or a fault.

If once you have made these simple steps, you continue to lose power often, you most likely have to increase the power contracted by contacting your dealer. Or it may also be due to a fault in your installation, so you should contact an authorized installer.

What happens if I run out of light due to Non-payment?

As the General Conditions specify, in case of non-payment by the Client, LUMISA may process, in accordance with current regulations, the suspension of the supply if twenty (20) calendar days have elapsed since the payment had been required, through presentation to the collection to the financial institution where the Client has domiciled the payment of the invoice or through the deposit into account of the bank accounts provided to the Client, and this would not have been paid in full.

If, in spite of our legally foreseen initiatives, the payment of the pending invoices is not made within the legally foreseen term and with a legally foreseen notice of 5 calendar days, the power supply in question will be cut off.

Once the cut has been sent to the Distributor in your area, in order to re-discharge the light, the invoices pending payment previously required must be paid. That is why once we receive the payment of the same the electricity supply will be resumed in 24 hours, having to pay the reconnection rights to the network, billed by the Distributor of your area in the next invoice.

As indicated in Royal Decree 1955/2000, the customer must pay the cost of reconnection of an amount equivalent to double the engagement rights (9,04€ without VAT).

If after more than two months and the amount of the pending invoices has not been paid, you will be definitively discharged.

Why is a file opened at a point of supply?

It is due to an anomaly detected in the meter, that is, it stops recording the kW consumption or part of it. In order to clarify what happens the company opens the file to go to check the measurement equipment and see if it is due to technical failure or possible fraud.

If I receive a letter opening a file of fraud or anomaly of measurement that I must do?

When there is an irregularity in your consumption and you see a lot of disparity between the kW consumed and those invoiced, a file is opened to investigate what may have happened and if the possible fraud is real.

In the case of receiving a letter of this type you will have to contact the distributor, their number and different ways of contact will appear in the same letter. They will inform you of what you have to do to manage your case.

The marketers here can not do anything and you will have to process everything on your own

What does it mean to normalize the supply?

Once the file has been processed, if fraud has been found, the corresponding fine will have to be paid and then the supply will be standardized in accordance with current legal regulations.

Normally, the meter is paid as rental of measure month by month, if it is that way, the distribution company must proceed to normalization to update it.

Otherwise, if you have an own accountant, the work necessary for this will be carried out by the user, and the distributor must be notified once it has been finalized so that the latter can verify it.

When is everything already in order how do I restore the supply?

You have to go to your marketer who will inform you how to pay the amount that corresponds to the amount of kW you received in the first letter.

When paying, will proceed to restore the electricity supply normally.

In case of supply interruption, who is responsible?

The Distributor.

According to the following law Compliance with individual supply quality (artículo 104 Real Decreto 1955/2000):

The distributor shall be obliged that the time and number of unforeseen interruptions greater than three minutes of each calendar year does not exceed the following values, depending on the area where the supply is located:

MEDIUM VOLTAGE (1kW to 36kW)
	Number of hours	Number of interruptions
Urban zone	3,5	7
Semi-urban area	7	11
Concentrated rural area	11	14
Scattered rural area	15	19

For consumers connected to networks with a voltage greater than 36 kW, they shall be assimilated to the thresholds defined in urban areas.

LOW VOLTAGE (less than or equal to1kW)
	Number of hours	Number of interruptions
Urban zone	5	110
Semi-urban area	9	13
Concentrated rural area	14	16
Scattered rural area	19	22

Modified by the R.D. 1634/2006 of December 29, which establishes the electricity tariff as of January 1, 2007 Consequences of non-compliance with individual quality of service (artículo 105 Real Decreto 1995/2000):

The distributor is responsible for compliance with the individual quality levels with each of the consumers connected to their networks.

Failure to comply with these values will determine the obligation for distributors to apply to the billing of consumers connected to their networks the discounts regulated in the same legislation, within the first quarter of the year following the breach. Therefore, where the distributor fails to comply with the values for the continuity of individual supply, they shall apply the following discounts:

Consumers at a rate:

- If the breach is due to the number of interruption hours, an annual discount will be applied to the consumer billing in an amount equivalent to the consumption of their average annual invoiced power, for the difference between the number of interruption hours prescribed by regulation, valued at five times the price of the kWh corresponding to its contracted rate, with a maximum of 10% of its annual turnover.

- If the breach is due to the number of interruptions, the discount in the annual invoicing will be equivalent to the consumption of its average annual invoiced power, for the number of interruption hours valued at the price of the kWh corresponding to its contracted rate for the difference between the actual number of interruptions, except set by regulation, divided by eight, with a maximum limit of 10% of its annual turnover.

- If both indices are breached, the most favorable for the consumer will be taken.

How can I claim for damages suffered by interruptions in supply?

If you have had a power outage caused by a breakdown in the network you can claim the damage suffered on your devices, damaged food, among others. Therefore, In Lumisa we give you the key to make a claim with all the documents that will be requested.

1. Contact the Distributor.

Inform the Distributor of the supply cut, registering an incident / file number. In the same way, we must request a certificate / report of quality in which the events occurred, the failure in the network and the date and time it was restored are exposed.

In Lumisa we help you to request the quality certificate, as well as to contact the Distributor.

2. Make an accounting report of losses if it is a business.

Have an accounting report comparing the sales and profits obtained by the business during a period similar to the time in which the breakdown or electrical interruption occurred, in order to prove the loss of profits.

Law 50/1980, of October 8, on the Insurance Contract, specifies that for the loss of profit insurance the insurer undertakes to indemnify the insured for the loss of the economic performance that could have been achieved in an act or activity of not having occurred the incident described in the contract.

3. Make an inventory attaching invoices or purchase tickets.

You must make an inventory of all those household appliances and food products that have been damaged, as well as the expert report of them, certificate of expert in food handling, purchase or repair invoices, documents or photographs that accredit it.

It is recommended that you save all tickets, purchase invoices and delivery notes of your appliances, as well as documents that can prove the damage or loss.

4. Contact your Insurer and claim damages.

Contact your insurance company if you have an insurance policy with the guarantee of Electrical Damage. The quality certificate must be attached (failing that you can provide the file number or incident if you did not have said certificate).

It is convenient that you review your home or business insurance policy, as it sometimes covers the loss of food if you suffer a power outage.

What can I do if somebody have occupied my home?

From Lumisa we do not recommend the discharge of water, electricity and gas supplies, since they are considered basic elements in a dwelling and would make the dwelling as not habitable and, therefore, the complaint filed for occupation of a dwelling would be dismissed. Such a decision may result in a complaint to the owner for lack of coercion under article 620.2 of the Criminal Code, which carries a fine of 10 to 20 days. The reason for this, according to jurisprudence, is that it would be the cause of the shortage of a primary resource to people in a vulnerable situation.

The most advisable solution is to make a complaint with legal title of the occupation of your dwelling or premises through two ways:

- Civil proceedings (Article 430 of the Civil Code): is the recommended way by the lawyers, in this case and through the latest legal reform that has entered into force on 2 July 2018, it will not be necessary to identify the squatters. These squatters may oppose the eviction only if they can present a legal title entitling them to remain in the dwelling, with a maximum period of 10 days to present it.

- Criminal proceedings (Article 245 of the Criminal Code): This type of complaint must be directed against specific individuals, which will lead to an investigation into the identity of the squatters. In addition, criminal proceedings have different stages involving different courts, which lengthens and complicates the process.

Only in cases where the lessor can prove that he is not acting coercively is when the lessor does not pay to the supply company because he is unable to pay the bills, only in those cases will the court be able to appreciate the absence of coercion.

What is a marketer?

It is a company which is responsible for marketing a finished product. They are responsible for purchasing energy and billing its consumers using distribution networks.

What is a Distributor?

Light distributors remain regulated by the State, and are responsible for the maintenance and monitoring of the different areas of the country.

What is the Electric Network?

Red Eléctrica de España (REE) is in charge of transporting energy in High Voltage and managing, maintaining and repairing the necessary infrastructures for this.

What is a reference marketer?

Are those companies designated by the Government with which you can apply for the Social Bond of light. They have the obligation to offer this rate by obligation.

These marketers must meet a series of requirements established by the Ministry of Industry, Energy and Tourism to contract in the form of Voluntary Price for Small Consumers (PVPC), the Fixed Price and the Social Bonus.

What is the difference between the Free Market and the Regulated Market?

The Regulated Markets are the reference Marketers which are controlled and managed by the Government in order to protect the most vulnerable consumers.

Unlike the Free Market, where each Marketer is free to set different rates, offers and extra services with prices established by them, always within established scales, being supervised by the CNMC.

Lumisa Energias is located in the Free Market.

What is the Social Bonus?

It is a discount on the electricity bill, regulated by Royal Decree 897/2017, which specifies the requirements to be entitled to it. Its purpose is to protect homes considered vulnerable. It is a discount applied to the PVPC.

What is the PVPC?

The Voluntary Price for Small Consumers is the price whose price is controlled by the Ministry of Industry within the Regulated Market. It comes to replace the previous Last Resort Rate (TUR). It is applied in the invoices of those consumers with a contracted power not exceeding 10 kW.

What is the Time Discrimination?

The electricity tariff with time discrimination is a tariff in which the price of electricity varies according to the hour in which the consumption is made.

Rate with contracted power lower than 15 kW.

Rate with contracted power exceeding 15 kW.

What is CUPS?

It is the Universal Code of the Supply Point. It is a unique code for each energy supply (electric / gas) that identifies it. Start with the sequence ES followed by 20 digits.

What is the electrical installation certificate?

The Electrical Installation Certificate (CIE) or Electrical Bulletin is the official document issued by an authorized installer that guarantees that all the requirements to receive the supply are met.

What is the meaning of the acronym ATR?

It is Third Party Access to the Network.

What is the Right of Access?

It is the cost stipulated by the State that must be paid when contracting a new supply or by increasing the power of an existing supply with an amount of 19,703137 € for each kW hired + VAT.

What is the Right of extension?

It is the cost stipulated by the State that must be paid when using the infrastructure of the distribution company in the case of new supplies, when the power contracted increases or if the supply point has not been used for more than 3 years with an amount of 17,374714 € per kW hired + VAT.

What is the Right to Engage?

What is the Right of Verification?

It is the cost stipulated by the State that must be paid when carrying out the revision of the installation with an amount of 8.011716 € + VAT.

What is the Guarantee Deposit?

According to what is established in article 79 of Royal Decree 1955/2000, it is the amount to be delivered, at the time of contracting, for an amount equal to the monthly theoretical turnover corresponding to fifty hours of use of the contracted power.

What is the cadastral reference?

The cadastral reference is the official and mandatory identifier of real estate. It consists of an alphanumeric code that is assigned by the Cadastre so that every property must have a unique cadastral reference that allows it to be placed unequivocally in the cadastral cartography.

What is an electrical supply point?

It is the physical place where the connection is connected to the distributor's electrical network. That is, the place where the supply is, in your home, office, etc.

What is a public venue?

Considerations on the CONCURRENCY PUBLIC PREMISES: (According to section 1 of the ITC BT-28 of the REBT-2002) Premises for entertainment and recreational activities: Cinemas, theaters, auditoriums, stadiums, sports halls, bull rings,
hypodromes, amusement parks and fixed fairs, party halls, nightclubs, gambling halls. Meeting rooms, work and health uses.

Whatever your occupation: Temples, museums, conference and congress halls, casinos, hotels, bars, cafes, restaurants or similar, common areas in groups of commercial establishments, airports, passenger stations, closed parking lots and covered by more than 5 vehicles, hospitals, clinics, sanatoriums, asylums and nurseries.
If the usable area is more than 40m2: libraries, teaching centers, medical offices, commercial establishments, offices with the presence of the public, student residences, gymnasiums, exhibition halls, cultural centers, social and sports clubs.
All those premises not considered in the previous sections, when they have an occupancy capacity of more than 100 people.

What is the CNAE?

CNAE is the National Classification of Economic Activities and assigns a code to each economic activity that can be carried out. Generally this code (which is usually 5 digits) is used in many forms and forms, both official and company level.

Here we will show you a list of the most common NACE in order to guide you.

CNAE	Description
9820	Activities of households as producers for their own use
5630	Beverage establishments
5610	Restaurants and food stands
5210	Warehouse and storage
4719	Other retail sale in non-specialized stores
4711	Other retail trade in non-specialized establishments, with a predominance of food products, beverage and tobacco
4771	Retail sale of clothing in specialized stores
4721	Retail trade of fruits and vegetables in specialized establishments
6419	Other monetary intermediaton
4753	Retail sale of carpets, rugs, wall and floor coverings in specialized stores
4110	Automotive Promotion
4511	Sale of cars and light motor vehicles
9810	Activities of households as producers of goods for own use
4729	Other retail trade of food products in specialized stores
4642	Wholesale trade of clothing and footwear
4643	Wholesale of household appliances
4645	Wholesale trade of perfume and cosmetic products
4724	Retail trade of bread and bakery products, confectionery in specialized establishments
4725	Retail trade of beverages in specialized establishments
5510	Hotels and similar accommodation

European regulations

Directives and Regulations in the European Union:

Reglamento (CE) nº 714/2009 del Parlamento Europeo y del Consejo, de 13 de julio de 2009, relativo a las condiciones de acceso a la red para el comercio transfronterizo de electricidad y por el que se deroga el Reglamento (CE) nº 1228/2003
Directiva 2012/27/UE del Parlamento Europeo y del Consejo, de 25 de octubre de 2012 , relativa a la eficiencia energética, por la que se modifican las Directivas 2009/125/CE y 2010/30/UE, y por la que se derogan las Directivas 2004/8/CE y 2006/32/CE
Reglamento (UE) 2019/943 del Parlamento Europeo y del Consejo, de 5 de junio de 2019, relativo al mercado interior de la electricidad
Directiva (UE) 2019/944 del Parlamento Europeo y del Consejo, de 5 de junio de 2019, sobre normas comunes para el mercado interior de la electricidad y por la que se modifica la Directiva 2012/27/UE

General State Legislation

State Legislation of the Electricity Sector:

Ley 54/1997, de 27 de noviembre, del Sector Eléctrico.
Ley 48/1998 de 30 de diciembre sobre procedimientos de contratación en los sectores del agua, la energía, los transportes y las telecomunicaciones, por la que se incorporan al ordenamiento jurídico español las directivas 93/38 CEE y 92/13 CEE.
Real Decreto 1955/2000, de 1 de diciembre, por el que se regulan las actividades de transporte, distribución, comercialización, suministro y procedimientos de autorización de instalaciones de energía eléctrica.
Real Decreto-ley 14/2010, de 23 de diciembre, por el que se establecen medidas urgentes para la corrección del déficit tarifario del sector eléctrico.
Ley 17/2013, de 29 de octubre, para la garantía del suministro e incremento de la competencia en los sistemas eléctricos insulares y extra peninsulares.
Ley 24/2013, de 26 de diciembre, del Sector Eléctrico.
Real Decreto-ley 15/2018, de 5 de octubre, de medidas urgentes para la transición energética y la protección de los consumidores.
Real Decreto-ley 1/2019, de 11 de enero, de medidas urgentes para adecuar las competencias de la Comisión Nacional de los Mercados y la Competencia a las exigencias derivadas del derecho comunitario en relación a las Directivas 2009/72/CE y 2009/73/CE del Parlamento Europeo y del Consejo, de 13 de julio de 2009, sobre normas comunes para el mercado interior de la electricidad y del gas natural.

Rates of transport networks and Access Tolls

Legislation regarding Access Fees as well as Access Tolls:

Real Decreto 1164/2001, tarifas redes de transporte y distribución de energía eléctrica
Orden ITC/2794/2007, de 27 septiembre, por la que se revisan las tarifas eléctricas a partir del 1 de octubre de 2007.
Orden ITC/3801/2008, de 26 de diciembre, por la que se revisan las tarifas eléctricas a partir de 1 de enero de 2009.
Orden ITC/1659/2009, de 22 de junio, por la que se establece el mecanismo de traspaso de clientes del mercado a tarifa al suministro de último recurso de energía eléctrica y el procedimiento de cálculo y estructura de las tarifas de último recurso de energía eléctrica.
Real Decreto 1544/2011, de 31 de octubre, por el que se establecen los peajes de acceso a las redes de transporte y distribución que deben satisfacer los productores de energía eléctrica.
Real Decreto 1718/2012, de 28 de diciembre, por el que se determina el procedimiento para realizar la lectura y facturación de los suministros de energía en baja tensión con potencia contratada no superior a 15 kW.
Orden IET/843/2012, de 25 de abril, por la que se establecen los peajes de acceso a partir de 1 de abril de 2012 y determinadas tarifas y primas de las instalaciones del régimen especial.
Orden IET/1491/2013, de 1 de agosto, por la que se revisan los peajes de acceso de energía eléctrica para su aplicación a partir de agosto de 2013 y por la que se revisan determinadas tarifas y primas de las instalaciones del régimen especial para el segundo trimestre de 2013.
Circular 3/2014, de 2 de julio, de la Comisión Nacional de los Mercados y la Competencia, por la que se establece la metodología para el cálculo de los peajes de transporte y distribución de electricidad.
Orden TEC/1366/2018, de 20 de diciembre, por la que se establecen los peajes de acceso de energía eléctrica para 2019.
Real Decreto-ley 1/2019, de 11 de enero, de medidas urgentes para adecuar las competencias de la Comisión Nacional de los Mercados y la Competencia a las exigencias derivadas del derecho comunitario en relación a las Directivas 2009/72/CE y 2009/73/CE del Parlamento Europeo y del Consejo, de 13 de julio de 2009, sobre normas comunes para el mercado interior de la electricidad y del gas natural.

Distribution of electric energy

Legislation related to the activity of Distribution of electric energy:

Real Decreto 842/2002, de 2 de agosto, por el que se aprueba el Reglamento electrotécnico para baja tensión y sus instrucciones técnicas complementarias ITC BT 01 a 51.
Real Decreto 1435/2002, de 27 de diciembre, por el que se regulan las condiciones básicas de los contratos de adquisición de energía y de acceso a las redes en baja tensión.
Orden ECO/797/2002, de 22 de marzo, por la que se aprueba el procedimiento de medida y control de la continuidad del suministro eléctrico.
Real Decreto 1110/2007, de 24 de agosto, por el que se aprueba el Reglamento unificado de puntos de medida del sistema eléctrico.
Real Decreto 1048/2013, de 27 de diciembre, por el que se establece la metodología para el cálculo de la retribución de la actividad de distribución de energía eléctrica.

Energy supply

Legislation referring to the nergy supply activity:

Real Decreto 1435/2002, de 27 de diciembre, por el que se regulan las condiciones básicas de los contratos de adquisición de energía y de acceso a las redes en baja tensión.
Real Decreto 1718/2012, de 28 de diciembre, por el que se determina el procedimiento para realizar la lectura y facturación de los suministros de energía en baja tensión con potencia contratada no superior a 15 kW.
Resolución de 23 de mayo de 2014, de la Dirección General de Política Energética y Minas, por la que se establece el contenido mínimo y el modelo de factura de electricidad.
Real Decreto 216/2014, de 28 de marzo, por el que se establece la metodología de cálculo de los precios voluntarios para el pequeño consumidor de energía eléctrica y su régimen jurídico de contratación.
Real Decreto 897/2017, de 6 de octubre, por el que se regula la figura del consumidor vulnerable, el bono social y otras medidas de protección para los consumidores domésticos de energía eléctrica.

Self-consumption

Legislation regarding the modalities of electricity supply with self-consumption and production with self-consumption:

Real Decreto 900/2015, de 9 de octubre, por el que se regulan las condiciones administrativas, técnicas y económicas de las modalidades de suministro de energía eléctrica con autoconsumo y de producción con autoconsumo.
Real Decreto 244/2019, de 5 de abril, por el que se regulan las condiciones administrativas, técnicas y económicas del autoconsumo de energía eléctrica.

What is energy self-consumption?

Self-consumption is the consumption by one or more consumers of electrical energy from generation facilities connected within a consumer's network or through a direct line of electrical energy associated with a consumer.

However, the simplified compensation system for electric self-consumption has not yet been activated in practice at Lumisa.

What modes of self-consumption I can use?

As established in article 9 of Law 24/2013, of December 26, on the Electricity Sector, and again contained in article 4 of Royal Decree 244/2019, of April 5, two types of self-consumption are distinguished:

1.- Without surpluses. When it is a consumer who had a generation facility, destined for their own consumption, connected inside the network of their supply point and that was not registered in the corresponding register as a production facility. In this case there will be a single subject, which will be the consumer subject. In these modalities, an anti-aging mechanism that prevents the injection of excess energy into the transport or distribution network must be installed.

2.- With surpluses. In the case of a consumer associated with a production facility duly registered in the administrative register of electrical energy production facilities connected within its network. In this case there will be two subjects, the consumer subject and the producer. In these modalities, the next and associated production facilities for consumption may, in addition to supplying energy for self-consumption, inject excess energy into the transport and distribution networks. In turn, it is divided into two modalities:

2.1.- With surpluses under compensation. Those supplies with self-consumption with surpluses in which the consumer and the producer voluntarily choose to benefit from a surplus compensation mechanism. To belong to this modality it will be necessary that they meet a series of requirements:

- The primary energy source is of renewable origin.
- The total power of the associated production facilities does not exceed 100 kW.
- That the consumer has signed a single supply contract for the associated consumption, and for auxiliary production consumptions with a marketing company, if necessary.
- The consumer and producer have signed a self-consumption surplus compensation contract.
- The production facility does not have an additional or specific remuneration regime granted.

2.2.- With surpluses not receiving compensation. Those cases of self-consumption with surpluses that do not meet any of the requirements to belong to the modality with surpluses under compensation or who voluntarily choose not to qualify for said modality. In addition, in this modality, the energy that is not self-consumed instantly is injected into the grid and sold by obtaining the price of the electricity market.

What is the difference between individual self-consumption and collective self-consumption?

Additionally, the law establishes another classification of self-consumption:

Individual self-consumption is that by which a single consumer feeds on an electric energy from generation facilities.

Collective self-consumption is that by means of which a group of several consumers who feed themselves, in an agreed way, of electrical energy that comes from community production facilities. In this case, all participating consumers who are associated with the same generation facility must belong to the same type of self-consumption and communicate individually the same agreement signed by all participants that includes the distribution criteria.

Can you sell surplus energy?

Yes, the surplus energy can be sold, according to the provisions of Royal Decree 244/2019, of April 5. The requirement for its sale is that it must be under the mode of supply with self-consumption with surpluses not under compensation and the same standards as any electric power production plant will apply.

What is the simplified compensation mechanism?

In the mode of supply with self-consumption with surpluses, the producer may sell the surplus energy or benefit from the simplified compensation mechanism.

The simplified compensation mechanism is designed for small renewable consumers of up to 100 kW and can compensate in their bill the energy consumed through the network with the excess energy they have not consumed. It will consist of a balance in economic terms of the energy consumed in the billing period, which:

1.- If you have a contract with a free marketer the hourly energy consumed from the network and the surplus will be valued at the agreed hourly price between the parties.

2.- If you have a voluntary supply contract for the small consumer with a reference marketer:

- The hourly energy consumed from the network will be valued at the hourly energy cost of the voluntary price for the small consumer in each hour.
- The excess hourly energy will be valued at the average hourly price.

Example. Allocation criteria and surplus compensation mechanisms:

Energy generated	Associated consumers	Energy generated individually	Consumption (kWh) maximum period 1 month	Self-consumed Energy ⁽¹⁾ (kWh)	Energy consumed from the electricity grid ⁽²⁾ (KwH)	Energy to be compensated ⁽³⁾
100 kWh	C1	20%	20 kWh	20 kWh	0 kWh	0 kWh
	C2	20%	40 kWh	20 kWh	20 kWh	0 kWh
	C3	20%	25 kWh	20 kWh	5 kWh	0 kWh
	C4	20%	15 kWh	15 kWh	0 kWh	5 kWh
	C5	20%	10 kWh	10 kWh	0 kWh	10 kWh

⁽¹⁾: Completely free and tax-free.

⁽²⁾: Same price and taxes as the energy used in a normal rate.

*The energy compensation mechanism reduces the electricity bill by deducting from the monthly consumption the economic amount corresponding to the energy surpluses injected into the grid.

*Electricity Tax and VAT: VAT will be applied on the sum of the different prices discounting the compensation.

What requirements must I meet for the simplified compensation mechanism?

Those who:

- Are associated to production facilities whose power does not exceed 100 kW.
- The generation is of renewable origin.
- Production plants do not have an additional or specific remuneration regime.

This mechanism is not limited to individual self-consumption, but is also applicable to collective self-consumption.

What is self-consumption of photovoltaic solar energy?

Photovoltaic solar energy is a renewable energy source, obtained through solar panels that capture solar radiation and transform it into electrical energy. Therefore, the personal consumption of photovoltaic solar energy "refers to the individual production of electricity for own consumption through photovoltaic solar panels."

Advantages of photovoltaic solar energy self-consumption:

- Free energy

- Economic savings, tax free

- Clean and renewable energy, prevents the emission of tons of CO2 and other pollutants

- Tax benefit (subsidies, IBI reductions, possibility of deduction of personal income tax ...)

- Any self-consumption installation makes the house or building have a greater market value

Is it worth investing in a photovoltaic solar installation?

Self-consumption has been significantly cheaper during these years, although the initial investment still seems important, but it must be taken into account that the useful life of the installation is about 25 years and it takes an average of 4 to 10 years to amortize the investment , so investing in a photovoltaic solar installation will generate a very significant accumulated savings in energy.

We recommend contact with an expert installer, for security reasons and installation warranty.

On the other hand, many municipalities offer subsidies and grants for solar panel installations, so that you can reduce the investment between 40% and 50%; IBI reductions of up to 50%; possibility of deduction of personal income tax (IRPF). These are mainly intended for installations in single-family or community homes related to energy efficiency.

What are the main components of a photovoltaic installation?

The main components of a photovoltaic installation are:

- Photovoltaic solar panels. They generate direct current power.

- Solar inverter. Converts DC to AC for use by household appliances.

- Safety and security features.

- Solar and photovoltaic battery. A reservoir that stores excess energy from photovoltaic panels for use in hours when the sun is not available. The battery is not essential for photovoltaic installation.

- Regulator. Device that adjusts the charging voltage of the batteries, avoiding overloads and overheating. If there is no battery in the installation, no regulator is needed.

How does a photovoltaic solar installation work?

The solar panels are compost of modules and the modules of photovoltaic cells that are made of semiconductor materials that transform the solar energy into direct current energy, through the photovoltaic effect. The more energy we need, the greater the surface area of panels we will install.

The energy obtained from the panels will pass through a solar inverter, where it will be transformed into alternating current so that it can be used by household appliances.

All or part of the energy will be used for self-consumption, however, the surplus energy can be used in various ways: storing this energy in batteries, discharge it into the electricity grid to obtain compensation or not using it by disposing of it through an anti-discharge system.

Do I have to pay Impuesto al Sol (Sun Tax)?

No. On October 5, 2018, this tax was repealed.

Do photovoltaic solar panels work on cloudy days?

Yes, they do. However, energy production is reduced by around 10-25% of a sunny day, but it may vary depending on the thickness of the clouds and the installation itself.

Do photovoltaic solar panels work at night?

No, they don't. Photovoltaic solar panels need light (preferably sunlight) to generate energy.

However, the excess energy produced during the day can be stored in a solar battery and used when the sun is not available.

Are there tax deductions or subsidies for the installation of solar panels?

Subsidies on state taxes

Many municipalities offer subsidies and grants, so it is advisable to consult the website of each municipality. These subsidies are generally applied to state taxes through discounts on the IBI (Property Tax; between 30% to 50% for 3 or 5 years) or the ICIO (Construction, Facilities and Works Tax; between 30% to 90%).

Subsidies on installation price

Some autonomous communities are aware of the importance of a responsible and sustainable energy model, so there are also subsidies for solar panels to encourage the use of renewable energy and various aspects of self-consumption. These subsidies are on the price of the installation, which are applied as a percentage of the total price of the installation and they are issued from time to time depending on the management of the budgets of each community and they have a specific duration.

Table of grants:
On the price of the installation and deductions on the IBI and the ICIO for the self-consumption by Autonomous Communities and capital municipalities of province and more than 100.000 inhabitants (PDF).

Income tax deduction

The taxpayers in the investment in self-consumption installations of electric energy may deduct 20% of the amount of the quantity invested in installations carried out in the habitual residence and in collective facilities of the building destined to any of the following purposes:

- Installations for self-consumption of electricity, as established in article 9.1.a of Law 24/2013, of December 16, on the Electricity Sector, and its development regulations (modality of supply of electric energy with self-consumption).

- Installations for the production of thermal energy from solar, biomass or geothermal energy for the generation of hot water, heating and/or air-conditioning.

- Installations for the production of electrical energy from photovoltaic and/or wind energy, for the electrification of dwellings isolated from the distribution electricity grid and whose connection to it is technically, environmentally and/or economically unviable.

Those facilities that are mandatory are not entitled to the application of this deduction.

For the requirements, rules of application and compliance, click here.

In collective self-consumption, how is the energy generated distributed among its participants?

Royal Decree 244/2019 of 5 April, which regulates self-consumption, provides for the existence of coefficients to distribute energy in collective self-consumption. The value of these partition coefficients depends on the agreement between the participants, with the only requirement that they must be constant values. These criteria and coefficients should be laid down in the agreement between the parties and each consumer should pass them on to the distributor either directly or through his supply company.

Royal Decree 244/2019 of 5 April, establishes that "The value of these coefficients may be determined on the basis of the billing power of each participating associate consumer, the economic contribution of each consumer to the generation installation, or any other criteria provided that there is an agreement signed by all participants and provided that the sum of these coefficients βi of all consumers participating in collective consumption is the unit. In any case, the value of these coefficients must be constant."

As a last resort solution, and if the participants do not submit different values, the standard provides for partition coefficients calculated on the basis of the maximum powers contracted by the participating consumers. RD 244/2019 of 5 April in Annex I describes a possible energy distribution criterion which can serve as a basis for the implementation of the allocation agreement.

βi : It is the coefficient of distribution of the energy generated among the consumers who participate in the collective self-consumption. This coefficient shall be based on the value shown in an agreement signed by all consumers participating in the collective self-consumption, in addition to being included in the acta of the Meeting of Proprietors, it must be send individually by each associated consumer to the distribution company as responsible of consumption reading. However, the coefficient shall take the value of 1 where there is only one consumer associated with a nearby installation through the network. In any case, these coefficients must have fixed values for all hours of a billing period. In the absence of notification of the distribution coefficients to the person in charge of reading the consumptions, these coefficients will be calculated in accordance with the following formulation:

Being:

Pci : Maximum power contracted to the associated consumer i.

∑Pcj : Sum of the maximum powers contracted by all consumers participating in the collective consumption.

Keep in mind that:

- All associated consumers must belong to the same type of self-consumption.

- A distribution agreement must be drawn up setting out the criteria for allocating the energy generated.

How can I change my self-consumption mode?

Consumers under any type of self-consumption can change from any other modality, adapting their facilities and complying with the regulations.

However, it should be noted that:

- In the case of collective self-consumption, this change must be carried out simultaneously by ALL consumers associated with the same generation facility.

- Under no circumstances may a consumer be associated simultaneously with more than one mode of self-consumption.

- The period of stay in the chosen mode of self-consumption shall be at least one year from the date of registration or modification of the contract.

What is meant by holder, representative company and user representative of an installation?

Holder: Facility owner (natural or legal person).

Representative company ERIDE: Legal person to which the holder delegates, where appropriate, to carry out the procedures relating to the registration of specific remuneration system on his behalf. It is not mandatory for facilities to have an ERIDE's representative company. Additionally, this representative company may also be different from the representative who takes the steps before the CNMC for the purpose of liquidating the specific remuneration system.

User representative: Natural person who has been granted sufficient permits to carry out the procedures relating to the rregistration of specific remuneration system on behalf of the holder (either directly or through a representative company). They can be authenticated through an electronic certificate of a natural person or legal person. It is mandatory that the facilities have a representative user, who will be the only natural person who will be able to access the notifications by electronic certificate. The holder can, in turn, be a representative user, as explained below. The holders have, by default, reading access to the specific remuneration system register. The holder, if he so wishes, can become a representative user and thus carry out the procedures related to such registration. To do this, it would be enough for the holder to submit any application. When the owner submits an application, the owner becomes a user representative of the installation, being from this moment the only one that can access all the notifications related to the installation (both those related to the request submitted, and those that could be processed).

What is the CAU?

The CAU or Self-Consumption Code uniquely identifies self-consumption. It is requested by the authorized installation company to the distribution company and relates to all consumers and all the near generation facilities associated with self-consumption.

For installations in self-consumption supply mode exempt from obtaining access and connection permits, prior to submitting the data in the registry of the different Autonomous Communities, the installer or the holder shall request CAU code from the Distributor. For the rest of the facilities, CAU code will be provided in the application process for the access and connection permit.

What is CIL?

The CIL identifier code is the Production Installation Code for settlement purposes (Spanish: Código de Instalación de producción a efectos de Liquidación). It is the code determined by the person responsible for reading that will uniquely identify a retributive unit of an installation. It shall consist of the Universal Supply Point Code (CUPS) followed by a 3-digit numerical field corresponding to each retributive unit of the installation, starting with the value '001' for the first and so on. For these purposes, CUPS will be common to all the retributive units that an installation may contain. In order to correctly apply the specific remuneration system to an installation, each of its remuneration units must have its own CIL code assigned, wich is different from the other remuneration units in the same installation.

Where can I request the CIL number?

The person in charge of assigning the CIL is the person in charge of reading (distribution company or Red Eléctrica de España as appropriate), so you can go to this person to request it.

What requirements do I have to meet for claiming subsidies or deductions?

The common requirements for applications for subsidies for self-consumption are:

- Have the detailed budget of the installation.

- Generally subsidies are not cumulative, so you only have to choose one.

- The applicant must be the owner of the installation or the installation company with the prior authorization of the owner.

- Only one photovoltaic installation may be subsidized per dwelling.

The requirements for deduction of personal income tax are:

- The concept of usual dwelling, for the purposes of applying this deduction, is the content in the state regulations governing personal income tax.

- The installations must be carried out in the usual dwelling of which the taxpayers own, or in the building in which it is located.

- In the case of housing units in a horizontal property regime in which these facilities are carried out in a shared manner, provided that they have legal coverage, this deduction may be applied by each of the owners individually according to the participation coefficient that corresponds to him, as long as they meet the rest of the established requirements.

- The deduction will require prior recognition by the Autonomous Administration.

- The actions to be deducted must be carried out by installation companies which meet the requirements laid down in the regulations.

- The basis for this deduction is the amounts actually paid in the financial year by the taxpayer.

For more details on the deduction of personal income tax for investment in self-consumption facilities, click here.

Are the location of the dwelling and the orientation of the solar panels important?

Yes, the location of the dwelling and the orientation of the solar panels are essential to maximize the performance of the solar self-consumption installation.

It must be taken into account that photovoltaic solar panels are more productive the more solar radiation they can capture. In general, it is recommended to place them facing south, since the panels generate more electricity if the sun’s rays hit the panel perpendicularly. If we want to obtain energy from the panels throughout the year we will place them with a similar inclination to the latitude, however, we must consider that the sun varies its height throughout the year.

Can I stay connected to the electricity grid if I have a self-consumption installation?

Yes, we recommend staying connected to the electricity grid, since the customer can be left without power for any inconvenience or, if no battery is installed, in the hours without sun. Another advantage of remaining connected to the grid is the option of injecting surplus energy into the grid and being compensated for it in the electricity invoice, with the modality of simplified compensation of surplus energy.

Should we clean the photovoltaic solar panels?

Many times with rainwater is enough to clean the solar panels. However, at least once a year, a physical inspection of the panels should be carried out looking for dirt, debris or bird droppings or to see if the electricity production falls. If so, the panels must be cleaned.

You can do the cleaning by hiring a professional or by doing it yourself.

When you remove dirt during the cleaning of solar panels, be careful not to scratch or break the glass, either using tools or stepping on them. It is also important not to use abrasive soaps or abrasive liquids because they could damage the surface of the panel. However, before starting, we recommend you to consult the solar panel instructions and / or consulting your supplier.

What is the rush?

The Rush is the part of the installation that links the distribution network and the general protection box for low voltage supplies.

As for its construction they can be underground or aerial, depending on the type of distribution.

When is it necessary to make a Rush request?

When a new supply requires a connection to the distribution network, or an existing supply wants to expand the available power in a supply, it is necessary to make a supply request to the corresponding Distributor.

Through Lumisa, we can help you process this process with the Distributor. You just have to authorize us as your representative to be able to manage everything on your behalf.

What are the management phases of a Rush?

The Rush management procedure is:

1. Application phase. This is the opening phase of the file. You must provide us with a series of data and documentation such as:

- Applicant (Name, ID or CIF, correspondence address, email and telephone)
- Address for which the supply is requested.
- Useful surface.
- Location map and location map of the general protection box.
- Requested power (kW), which can be determined once the situation map is sent.

The file will be paralyzed until the plans requested by the Distributor are received.

2. Report preparation phase. Once the Lumisa service record has been opened, the Distributor's Technical Department will carry out the study of the affected area, assessing the activities necessary to carry out the requested facilities.

In the same way, they will execute a report with the technical-economic conditions, thus informing the applicant.

3. Project development phase. Once the applicant has accepted the budget prepared by the Distributor, as well as reviewed the required documentation, they are prepared to prepare the necessary actions for the start of the works. In this phase, the CUPS (Universal Supply Point Code) number is assigned, which should be noted.

In the event that official permits and licenses are necessary, such as the works license, the requested file must be kept pending the granting of the same.

4. Work execution phase. Once the necessary permits and licenses have been granted, the work begins and ends, prepared for the hiring of the registration of the supply point.

5. Final hiring phase. Finally, the Certificate of Electrical Installation (CIE) made by a qualified technician must be provided and it is already possible to register the Supply Point with us.

What deadlines do Distributors have to communicate technical-economic conditions?

For the preparation of the budgets corresponding to new supplies, and according to article 103 of Royal Decree 1955/2000, of December 1, which regulates the activities of transport, distribution, marketing, supply and procedures for authorization of facilities for Electricity, the deadlines to receive the Distribudiora response of the technical and economic conditions to meet the requested supply are as follows:

1. Low voltage supplies.

a) When a supply of up to 15 kW is requested in which it is not necessary to carry out extension installations, the distribution company will give the technical-economic conditions in writing within five days.
b) For any service when the transformation center installation is not necessary: ten days.
c) When the installation of transformation centers is necessary:

1st auxiliary works service: ten days.

2. Definitive service with medium to low voltage transformation center: twenty days.

3rd definitive service with high and medium voltage transformer substation: thirty days.

2. High voltage supplies.

a) For a consumer with a nominal supply voltage equal to or less than 66 kV: forty days.
b) Other high voltage supplies: sixty days.

The technical-economic budgets have a validity period of three months, from the date of communication of said budget.

Who should perform extension facilities?

For new network supplies necessary to meet new supplies or expansion of existing ones of up to 100 kW at low voltage and 250 kW at high voltage that already has the endowments and services required by urban planning legislation, its construction corresponds to the company distributor, the customer must pay the extension scale (€ 17.37 / kW) established by regulation.

For the rest of the cases, the applicant must assume the total cost of the necessary work, such as network extension and those reinforcements and adjustments are met with the criteria of the Ministerial Order IET 26660/015.

What is the cost of the Rush management?

As for the cost, when a customer requests the installation of the connection, the Distributor will propose a budget that will depend on the particular case.

That is why, the price may vary depending on the location of the new supply, the condition of the land and other factors that may hinder the electrical installation. If the client or end user hires a higher power or expands the power already contracted, it will also pay the excess for the extension and access rights corresponding to the power increase

Once the installation of the connection has been completed, the client will also have to pay the rights caused by the registration of the supply point.

What are the execution deadlines once the Rush rights have been met?

For the execution of the necessary facilities for new supplies, and according to article 103 of Royal Decree 1955/2000, of December 1, which regulates the activities of transport, distribution, marketing, supply and procedures for authorization of facilities For electric power, the execution deadlines for the commissioning of the installation from the moment the connection rights are met will be the following, counted in working days:

1. Low voltage supplies:

a) When it is not necessary to carry out any extension of the low voltage network: five days.
b) When you only need to expand the low voltage network: thirty days.
c) When a transformation center needs to be built: sixty days.
d) When several transformation centers need to be built: eighty days.

2. High voltage supplies:

a) Connected to a single consumer with a nominal supply voltage equal to or less than 66 kV: eighty days.
b) Other high voltage supplies: the term will be determined in each case depending on the importance of the work to be performed.

Lumisa COVID-19 Plan

From Lumisa we appreciate the understanding and we are trying to adapt our staff as much as possible in order to continue to attend all the queries and doubts you have.

Remember that you can contact us via our free telephone number 900 811 473 and via our email atcliente@lumisa.es.

Telework and prevention measures

We have closed our offices during the state of alarm and we have enabled teleworking systems protecting the health and safety of our employees, attending to the fulfillment of our commitments and reinforcing the online and telematic options.

Customer service and reinforcement of digital channels

Our Customer Service and Technical Support department will continue providing full service.

For this reason, we have enabled telework systems protecting the health and safety of our employees, attending to the fulfillment of our commitments and reinforcing the online and telematic options.

We recommend you to make your operations online or by phone:

- Through our email atcliente@lumisa.es.

- Calling our free phone 900 811 473.

- We encourage you to register in the Lumisa's Customer Zone to make operations at any time and from any place. In addition, you can easily activate your invoice in PDF format and thus receive all the information about your consumption directly in your email.

- Through WhatsApp enabled 633 333 839.

- Through enabled Wechat, ID: lumisaeu (633333839)

Sending invoices through digital channels

Regarding the distribution of invoice shipments by post, we regret to inform you that after the publication of Royal Decree 463/2020 the functions of sending invoices by post will be interrupted until further notice by the competent authorities.

Therefore, and so you can receive your invoices correctly, they will be sent through the email provided. In the event of not having it, we urge you to register in our Custoner Zone and thus be able to view and download them in PDF format.

Payment facilities

We facilitate the payment of bills: If you have difficulties with your bills for electricity, gas or other energy services, you can pay them in installments over several months and at no cost.

Solidary masks

In the face of the pandemic, we all have to collaborate together. The State Grid Corporation of China donates 10,000 Solidarity Masks, of which you can receive a pack of 10 masks for free at your home through this platform sponsored by Lumisa. We are also working to get more masks and offer them to everyone! If you are or have been a client of Lumisa, you only have to fill out this form and we will send them free to your home. For more information.

If I quarantine at home, will my electric bill be more expensive than before?

If during this state of alarm you stay at home, the electricity consumption will naturally be higher. Therefore, to save on our bill, we recommend customers with discriminatory rates 2.0DHA and 2.1DHA to make the highest consumption (such as the washing machine, oven, etc.) during the cheapest period (VALLEY) from 10 p.m. to 12 p.m.

However, customers with rates 2.0A and 2.1A do not have time discrimination, where the price is the same at all times of the day. But Lumisa’s customers can rest assured that, despite price increases in 2020, Lumisa’s electricity prices remain the same as in 2019.

Why do the fuse suddenly blow when the whole family is home?

When we stay at home the whole family during the period of alarm, all the members are using electricity at the same time: Daniel is watching TV, Susan is drying her hair, Jason is vacuuming, also with the washing machine running and Anna is ironing the clothes; At this time you may suddenly run out of light. This is because too many appliances are being used at the same time and there is not enough power for it. The power you have contracted means a limitation on the number of electrical appliances you can use at the same time, that is, when the limit of the contracted power is exceeded, the fuse will blow.

In this case, you can choose to avoid the simultaneous use of many household appliances or, of course, you can also contact Lumisa to increase the power. Lumisa staff will first verify the maximum power that your supply can request and, if there is scope to increase the power, we can help you with the power change request.

If I have closed my business, do I have to cancel the light supply?

We do not recommend that you cancel the light supply if you have closed the business due to the state of alarm, because, if you wish to register later as a new supply point, it has a regulated cost in Royal Decree 1995/2000 of December 1 that will be charged by your distributor through Lumisa (access rights and engagement rights), where these costs are calculated for each kW contracted.

If you do not want to pay just the contracted power without having consumed energy, you can contact Lumisa staff to help you calculate, compare and see which option is more profitable.

If you are considering changing the power to reduce the cost of the contracted power but you do not know how much you would save or how much you would pay, use our calculator.

If I don't cancel the supply, what is my fixed cost?

The power term is billed daily for the kW contracted for the unit price regardless of whether there is consumption or not. The price of the power term being 30 days a month, not including VAT and the rental of measuring equipment, is:

- Equal to or less than 10 kW: 3.4743 € / month

- 10 kW to 15 kW: 3.8148 € / month

- More than 15 kW: 3,4959 / € month (peak period); 2.09754 € / month (flat period); 1,39836 € / month (valley period)

If you want to reduce the contracted power during the cessation of the business, you will also reduce the monthly fixed cost and we inform you that, during this exceptional crisis, power reductions shall be allowed regardless of whether they have made modifications during the last year and subsequent increases after the normalisation of the situation.

At Lumisa we help you and inform you that Lumisa will not charge for this management in the power decreases requested during the alarm state. Remember that, the modification of the power contracted entails costs regulated by Royal Decree 1995/2000 that will be reflected in the following invoice with Lumisa Energías. We list them here.