INFORMATION ABOUT COOKIES

Due to the entry into force of the aforementioned amendment to the“ Information Society Services Law ”(LSSICE) established by Royal Decree 13/2012, it is mandatory to obtain consent express of the user of all the web pages that use expendable cookies, before he navigates through them.

Lumisa informs about the use of cookies on its website: www.lumisa.es. On our website we use our own cookies and those of collaborating companies to improve your experience and offer you better services.

By browsing our website, you are accepting the use of cookies in this document.

WHAT ARE THE COOKIES

cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and retrieve information about their visitors, as well as to offer a correct operation of the site.

Cookie is a file that is downloaded to your computer when accessing certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or his team and, depending on the information they contain and the way he uses his team, can be used to recognize the user. The user's browser memorizes cookies on the hard disk only during the current session occupying a minimum memory space and not harming the computer cookies do not contain any kind of specific personal information, and most of them are deleted from the hard disk at the end of the browser session (the so-called cookies session).

Most browsers accept cookies as standard and, independently of them, allow or prevent cookies in security settings temporary or memorized.

Without your express consent, by activating cookies in your browser, COMPAÑÍA LUMISA ENERGÍAS, SL will not link the data in cookies memorized with your personal data provided at the time of registration or purchase.

COOKIES AFFECTED BY THE LEGISLATION AND COOKIES EXCEPTED

According to the EU directive, the cookies that require the user's informed consent are the analytics cookies and the advertising cookies and affiliation, with the exception of those of a technical nature and those necessary for the operation of the website or the provision of services expressly requested by the user.

WHAT TYPES OF COOKIES ARE THERE?

About the types of cookies, there are five main groups:

  1. Analytical Cookies: collect information on the use made of the website.
  2. Social Cookies: are those necessary for external social networks.
  3. Affiliate Cookies: allow you to track visits from other websites, with which the website establishes an affiliation contract (affiliate companies).
  4. Advertising and behavioral Cookies: collect information about the user's preferences and personal choices (retargeting).
  5. Technical and functional Cookies: they are strictly necessary for the use of the website and for the provision of the contracted service.

COOKIES THAT ARE USED ON THIS WEBSITE

  • Technical Cookies: They are those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it such as, for example, controlling traffic and data communication, identifying the session, accessing parts with restricted access, remembering the elements that make up an order, carrying out the order purchase process, carrying out the request for registration or participation in an event, use security elements during navigation, store content for the broadcast of videos or sound or share content through social networks.
  • Cookie Finalidad Proveedor Duración
    PHPSESSID Conserva los estados de los usuarios en todas las peticiones de la página. Lumisa Session
    rc::a
    rc::c
    Esta cookie se utiliza para distinguir entre humanos y bots. Esto es beneficioso para la web con el objeto de elaborar informes válidos sobre el uso de su web. Google Session
    _stripe_mid Stripe se utiliza para realizar pagos con tarjeta de crédito. Stripe utiliza una cookie para recordar quién es usted y permitir que el sitio web procese pagos sin almacenar información de tarjetas de crédito en sus propios servidores. Fontawesome 1 año
    cookieLumisa Cookie para recodar las preferencias de usuario sobre las cookies de la web. Lumisa 1 año
    lumisaUser Lumisa Session

  • Personalization Cookies: They are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as, for example, the language, the type of browser through which they access the service, the regional configuration from where they access the service, etc.
  • Analysis Cookies: They are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. To do this, their browsing on our website is analyzed in order to improve the offer of products or services that we offer.
  • Cookie Finalidad Proveedor Duración
    _utmz Almacena la fuente de tráfico o la campaña que explica cómo el usuario llegó a su sitio. La cookie se crea cuando se ejecuta la biblioteca de JavaScript y se actualiza cada vez que se envían datos a Google Analytics. Fontawesome 6 meses
    _utma Se utiliza para distinguir usuarios y sesiones. La cookie se crea cuando se ejecuta la biblioteca javascript y no existe ninguna cookie __utma. La cookie se actualiza cada vez que se envían datos a Google Analytics. Fontawesome 2 años
    _ga x3 Esta cookie se usa para distinguir a usuarios únicos al asignarle como identificador un número generado aleatoriamente. Se incluye en cada página solicitada en un sitio web y utilizado para calcular datos de visitante, sesión y datos de campaña para los informes de análisis de sitio web. Fontawesome
    Lumisa
    Typeform
    2 años
    _gat_UA-171523308-1 Se utiliza para limitar la cantidad de datos registrados por Google en sitios web de alto volumen de tráfico. Lumisa 10 minutos
    SIDCC Cookie de seguridad para confirmar la autenticidad del visitante, evitar el uso fraudulento de los datos de inicio de sesión y proteger los datos de los visitantes del acceso no autorizado. Google 1 año
    1P_JAR Se usa para limitar el porcentaje de solicitudes. Google 1 mes
    ajs_anonymous_id Esta cookie se utiliza para contar las veces que un sitio web ha sido visitado por diferentes visitantes. Esto se consigue asignandoun ID aleatorio al visitante, para evitar el registro doble del visitante. Typeform Persistente
    _gid x 2 Se usa para distinguir a los usuarios. Fontawesome
    Typeform
    24 horas

  • Advertising Cookies: They are those that, well treated by us or by third parties, allow us to manage the offer of the most efficient way the advertising spaces on the website, adapting the content of the advertisement to the content of the requested service or to the use you make of our website, for which we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.
  • Behavioral advertising Cookies: They are those that allow the management, in the most efficient way possible, of the advertising spaces that, in their If the publisher has included in a web page, application or platform from which the requested service is provided, these cookies store information on the behavior of users obtained through continuous observation of their browsing habits. , which allows developing a specific profile to display advertising based on it.
  • Cookie Finalidad Proveedor Duración
    _fbp Utilizado por Facebook para ofrecer una serie de productos publicitarios, como ofertas en tiempo real de anunciantes externos. Fontawesome 3 meses
    HSID Cookie de seguridad para confirmar la autenticidad del visitante, evitar el uso fraudulento de los datos de inicio de sesión y proteger los datos del usuario del acceso no autorizado. Google 2 años
    APISID Personaliza los anuncios de Google en sitios web en función de búsquedas e interacciones recientes. Google 2 años
    SAPISID Google recopila información de visitantes para videos alojados en YouTube. Google 2 años
    SID Cookie de seguridad para confirmar la autenticidad del visitante, evitar el uso fraudulento de los datos de inicio de sesión y proteger los datos de los visitantes del acceso no autorizado. Google 2 años
    SSID Google recopila información de visitantes para videos alojados por YouTube en mapas integrados con Google Maps. Google 2 años
    ANID Muestra anuncios en sitios de Google basados en búsquedas recientes. Google 1 año
    NID Almacena las preferencias de los visitantes y personaliza los anuncios en los sitios web de Google según las búsquedas e interacciones recientes. Google 2 años
    OTZ Vincula las actividades de los visitantes del sitio web a otros dispositivos que han iniciado sesión previamente a través de la cuenta de Google Google 1 mes
    _Secure-3PAPISID,
    _Secure-3PSID,
    _Secure-3PSIDCC
    Publicitaria. Estas cookies se utilizan para entregar anuncios más relevantes para ti y tus intereses. Google 2 años
    CONSENT Almacena las preferencias de los visitantes y personaliza los anuncios. Google Persistente
    EARCH_SAMESITE El objetivo es mitigar el riesgo de fuga de información de origen cruzado. También proporciona cierta protección contra los ataques de falsificación de solicitudes entre sitios. Google 6 meses

  • Third-party Cookies: The Lumisa website may use third-party services that, on behalf of Lumisa, collect information for statistical purposes, from use of the Site by the user and for the provision of other services related to the activity of the Website and other Internet services.
  • Cookie Finalidad Proveedor Duración
    tf_email Se utiliza en contexto con los cuestionarios emergentes y la mensajería del sitio web. Los datos se utilizan con fines estadísticos o de marketing. Typeform 09/2020
    OptanonConsent Esta cookie la establece la solución de cumplimiento de cookies de OneTrust. Almacena información sobre las categorías de cookies que utiliza el sitio y si los visitantes han dado o retirado su consentimiento para el uso de cada categoría. Typeform 1 año
    Attribution_user_id Se utiliza en contexto con los cuestionarios emergentes y la mensajería del sitio web. Los datos se utilizan con fines estadísticos o de marketing. Typeform Persistente
    segmentio.#.ack
    segmentio.#.inProgress
    segmentio.#.queue
    segmentio.#.reclaimEnd
    segmentio.#.reclaimStart
    admin.typeform.com Typeform Persistente
    Fs_uid admin.typeform.com Typeform 09/2020
    Ajs_user_id admin.typeform.com Typeform 1 año
    User_plan admin.typeform.com Typeform Persistente

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms established on the Google.com website. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

At this point the AGPD suggests including each of the third-party cookies used and the data of said third parties. For obvious reasons, in this model only Google has been included in the use of Analytics for being the most widespread and common.

The User expressly accepts, through the use of this Site, the treatment of the information collected in the manner and for the aforementioned purposes. And also acknowledges knowing the possibility of rejecting the treatment of such data or information rejecting the use of Cookies by selecting the appropriate configuration for this purpose in your browser. Although this option to block Cookies in your browser may not allow you full use of all the functionality of the Website.

You can allow, block or eliminate the cookies installed on your computer by configuring the options of the browser installed on your computer.

HOW TO MANAGE COOKIES IN THE BROWSER?

The user has the option to allow, block or eliminate the cookies installed on her computer by configuring the options of the browser installed on her terminal:

To adjust the permissions related to cookies in the Google Chrome browser:

  • Click on the menu located on the toolbar.
  • Select Configuration.
  • Click on Show advanced options.
  • In the“ Privacy ”section, click on the Content settings button.
  • In the“ Cookies ”section you can configure the options.

* More information about Google

Chrome https://support.google.com/chrome/answer/95647?hl=es

  • To adjust the permissions related to cookies in the Browser Mozilla Firefox
  • In the upper part of the Firefox window click on the Tools menu.
  • Select Options.
  • Select the Privacy panel.
  • In the Firefox option, you can choose Use custom settings for history to configure the options

* More information about Mozilla Firefox

  • To adjust the permissions related with cookies in the Browser Internet Explorer 9:

  • At the top of the Internet Explorer window click on the menu
  • Select the Security tab and use the Delete browsing history option to delete cookies. Check the Cookies box, and then click Delete.
  • Select the Security tab and use the Settings move the slider all the way up to block all cookies or all the way down to allow all cookies. After that, click OK.

*More information about Internet Explorer 9.

http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

In case of blocking the use of cookies in your browser it is possible that some services or functionalities of the Web page are not available.

In some browsers, you can configure specific rules to manage cookies per website, which offers more precise control over privacy. This means that it can be disabled cookies from all sites except those that are trusted.

UPDATE OF THE COOKIES POLICY AND CONTACT

This Cookies Policy may vary depending on the cookies that are used.

Finally and in case you have any problem related to the use of cookies on this Website, you can contact us through the following email address to atcliente@lumisa.es.

Call 900 811 473 or we can call you at an available time