Cookie Policy

Cookie Information

Due to the entry into force of the referent modification of the “Law of Services of the Information Society” (LSSICE) established by Royal Decree 13/2012, it is mandatory to obtain the express consent of the user of all the web pages that use dispensable cookies, before you browse them.

Lumisa informs about the use of cookies on its website lumisa.es. On our website we use our own cookies and those of collaborating companies to improve your experience and offer you better services.

By browsing our website, you will be accepting the use of cookies in this document.

What are Cookies?

Cookies and other similar technologies, such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and retrieve information about their visitors, as well as to offer a correct functioning of the site.

Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognize the user The user's browser stores cookies on the hard drive only during the current session, occupying minimal memory space and not harming the computer Cookies do not contain any kind of specific personal information, and most of them are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or stored cookies in the security settings.

Without your express consent, by activating cookies in your browser, COMPAÑÍA LUMISA ENERGÍAS, S.L. will not link the data stored in the cookies with your personal data provided at the time of registration or purchase.

Cookies affected by the Regulations and Excepted Cookies

According to the EU directive, the cookies that require the informed consent of the user are analytical cookies and advertising and affiliation cookies, with the exception of those of a technical nature and those necessary for the operation of the website or the provision of services expressly requested by the user.

What types of Cookies are there?

On the types of cookies, there are five large groups:

  • Analytical cookies: they collect information on the use made of the website.
  • Social Cookies: are those necessary for external social networks.
  • Affiliate cookies: they allow you to track visits from other websites, with which the website establishes an affiliation contract (affiliate companies).
  • Advertising and behavioral cookies: they collect information about the user's preferences and personal choices (retargeting).
  • Technical and functional cookies: they are strictly necessary for the use of the website and for the provision of the contracted service.
Cookies used on this website

Technical cookies: These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling the traffic and communication of data, identify the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store contents for the diffusion of videos or sound or to share contents through social networks.

Cookie Purpose Provider Duration
PHPSESSID Keep user states across all page requests. Lumisa Session
rc::a
rc::c
This cookie is used to distinguish between humans and bots. This is beneficial for the website in order to compile valid reports on the use of its website. Google Session
_stripe_mid Stripe is used to make credit card payments. Stripe uses a cookie to remember who you are and allow the website to process payments without storing credit card information on its own servers. Fontawesome 1 year
cookieLumisa Cookie to remember user preferences about web cookies. Lumisa 1 year
lumisaUser Lumisa Session
  • Personalization Cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through the which accesses the service, the regional configuration from where you access the service, etc.
  • Analysis cookies: These are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, their navigation on our website in order to improve the offer of products or services that we offer you.
  • Cookie Purpose Provider Duration
    _utmz Stores the traffic source or campaign that explains how the user got to your site. The cookie is created when the JavaScript library is executed and is updated each time data is sent to Google Analytics. Fontawesome 6 months
    _utma Used to distinguish between users and sessions. The cookie is created when the javascript library is executed and there is no __utma cookie. The cookie is updated each time data is sent to Google Analytics. Fontawesome 2 years
    _ga x3 This cookie is used to distinguish unique users by assigning a randomly generated number as an identifier. It is included in each page requested on a website and used to calculate visitor, session and campaign data for web analytics reports website. Fontawesome
    Lumisa
    Typeform
    2 years
    _gat_UA-171523308-1 Used to limit the amount of data recorded by Google on high-traffic websites. Lumisa 10 minutes
    SIDCC Security cookie to confirm the authenticity of the visitor, prevent fraudulent use of login data and protect visitor data from unauthorized access. Google 1 year
    1P_JAR Used to limit the percentage of requests. Google 1 month
    ajs_anonymous_id This cookie is used to count how many times a website has been visited by different visitors. This is achieved by assigning a random ID to the visitor, to avoid double registration of the visitor. Typeform Persistent
    _gid x 2 Used to distinguish users. Fontawesome
    Typeform
    24 hours

    Advertising cookies: They are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the requested service. or the use you make of our website. For this we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.

    Behavioral advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the service is provided. requested. These cookies store information on the behavior of users obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

    Cookie Purpose Provider Duration
    _fbp Used by Facebook to offer a series of advertising products, such as real-time offers from third-party advertisers. Fontawesome 3 months
    HSID Security cookie to confirm the authenticity of the visitor, prevent fraudulent use of login data and protect user data from unauthorized access. Google 2 years
    APISID Personalises Google ads on websites based on recent searches and interactions. Google 2 years
    SAPISID Google collects visitor information for videos hosted on YouTube. Google 2 years
    SID Security cookie to confirm the authenticity of the visitor, prevent fraudulent use of login data and protect visitor data from unauthorized access. Google 2 years
    SSID Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps. Google 2 years
    ANID Show ads on Google sites based on recent searches. Google 1 year
    NID Stores visitor preferences and personalizes ads on Google websites based on recent searches and interactions. Google 2 years
    OTZ Links the activities of website visitors to other devices that have previously logged in through the Google account. Google 1 month
    _Secure-3PAPISID,
    _Secure-3PSID,
    _Secure-3PSIDCC
    Advertising. These cookies are used to deliver advertisements more relevant to you and your interests. Google 2 years
    CONSENT Stores the preferences of the visitors and personalizes the ads. Google Persistent
    EARCH_SAMESITE The goal is to mitigate the risk of cross-origin information leakage. It also provides some protection against cross-site request forgery attacks. Google 6 months

    Third-party cookies: The Lumisa website may use third-party services that, on behalf of Lumisa, collect information for statistical purposes, use of the Site by the user and for the provision of other services related to the activity of the Website and other Internet services.

    Cookie Purpose Provider Duration
    tf_email Used in context with pop-up questionnaires and website messaging. The data is used for statistical or marketing purposes. Typeform 09/2020
    OptanonConsent This cookie is set by OneTrust's cookie compliance solution. It stores information about the categories of cookies used by the site and whether visitors have consented or withdrawn their consent to the use of each category. Typeform 1 year
    Attribution_user_id Used in context with pop-up questionnaires and website messaging. The data is used for statistical or marketing purposes. Typeform Persistent
    segmentio.#.ack
    segmentio.#.inProgress
    segmentio.#.queue
    segmentio.#.reclaimEnd
    segmentio.#.reclaimStart
    admin.typeform.com Typeform Persistent
    Fs_uid admin.typeform.com Typeform 09/2020
    Ajs_user_id admin.typeform.com Typeform 1 year
    User_plan admin.typeform.com Typeform Persistent

    In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of These services use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set out on the Google.com website, including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

    At this point the AGPD suggests including each of the third-party cookies used and the data of said third parties. For obvious reasons, in this model only Google has been included in the use of Analytics because it is the most widespread and common.

    The User expressly accepts, by using this Site, the treatment of the information collected in the manner and for the aforementioned purposes. And likewise, they acknowledge knowing the possibility of rejecting the treatment of such data or information by rejecting the use of Cookies by selecting the appropriate settings for this purpose in your browser. Although this option to block Cookies in your browser may not allow you to fully use all the functionalities of the Website.

    You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer.

    How to manage Cookies in the browser?

    The user has the option to allow, block or delete the cookies installed on their computer by configuring the options of the browser installed on their terminal:

    To adjust permissions related to cookies in Google Chrome Browser:
    • Click the menu on the toolbar.
    • Select Settings.
    • Click Show advanced options.
    • In the “Privacy” section, click the Content Settings button.
    • In the “Cookies” section you can configure the options.

    * Learn more about Google

    Chrome

    To adjust permissions related to cookies in the Mozilla Firefox Browser:
    • At the top of the Firefox window click the Tools menu.
    • Select Options.
    • Select the Privacy panel.
    • In the Firefox option you can choose Use custom settings for history to configure options.

    * Learn more about Mozilla Firefox

    To adjust permissions related to cookies in Internet Explorer 9 Browser:
    • At the top of the Internet Explorer window click on the menu
    • Select the Security tab and use the Delete browsing history option to delete cookies. Check the Cookies box, and then click Delete.
    • Select the Security tab and using Settings, move the slider all the way up to block all cookies or all the way down to allow all cookies. After that, click OK.

    *Learn more about Internet Explorer 9.

    http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

    If you block the use of cookies in your browser, it is possible that some services or functionalities of the website are not available.

    In some browsers you can configure specific rules to manage cookies by website, which offers more precise control over privacy. This means that you can disable cookies from all sites, except those where they are used trust.

    Update of the Cookies Policy and contact

    This Cookies Policy may vary depending on the cookies used.

    Finally, and in case you have any problem related to the use of cookies on this Website, you can contact us through the following email address atcliente@lumisa.es.