This privacy policy is applicable to the treatment of personal data by COMPAÑÍA LUMISA ENERGÍAS SL within its website and any other digital platform or electronic medium in which personal data is processed. This policy It will be equally applicable in what could affect the treatment of data of users of social networks on which COMPAÑÍA LUMISA ENERGÍAS SL carried out a treatment of their data.

HOW WILL PERSONAL DATA BE TREATED?

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

COMPAÑÍA LUMISA ENERGÍAS, SL, is responsible for the treatment of the User's personal data and informs you that this data will be treated in accordance with the provisions of current regulations on the protection of personal data, the Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which the following treatment information is provided:

FOR WHAT PURPOSE AND LEGITIMATION DO WE TREAT YOUR DATA?

COMPAÑÍA LUMISA ENERGÍAS, S.L. informs the interested party that their personal data will be processed in order to maintain a commercial relationship with the User. The operations planned to carry out the treatment are:

  1. 1. Remission of advertising commercial communications by email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enables commercial communications, as long as has been previously authorized These communications will be made by COMPAÑÍA LUMISA ENERGÍAS, SL and related to its products and services, or its collaborators or suppliers with whom it has reached a promotional agreement In this case, third parties will never have access to Personal information.
  2. 2. Perform statistical studies.
  3. 3. Process orders, requests or any type of request that is made by the user through any of the contact forms made available to them.
  4. 4. Forward the newsletter on the website.

This treatment will only be carried out if COMPAÑÍA LUMISA ENERGÍAS, SL has the consent of the interested party. Said consent shall be deemed granted if the interested party provides their personal data for this purpose through the form established at such effect in the present web page.

The personal data object of treatment by COMPAÑÍA LUMISA ENERGÍAS, S.L. are those obtained from the user through the use of digital platforms and the contracting of products or services.

FOR HOW LONG WILL WE KEEP YOUR DATA?

The personal data provided will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for this purpose, it will be deleted with adequate security measures to guarantee the pseudonymisation of the data or the total destruction of the same.In the same way, they will be treated as long as the interested party does not revoke their consent or, where appropriate, opposes the processing of their data for the aforementioned purpose and in any case never for a period of more than five years.

TO WHOM WILL WE COMMUNICATE YOUR DATA?

The Marketer will only communicate the data to:

  • Those third parties, public bodies and institutions of the General State Administration, of the autonomous and local administrations, including the jurisdictional bodies to which it is legally obliged to provide them.
  • The distribution company in order to be able to contract the supply on your behalf.
  • Public entities or organizations in order to manage the situation of vulnerable clients.

HOW DID WE GET YOUR DATA?

The personal data object of treatment by COMPAÑÍA LUMISA ENERGÍAS, SL are those obtained from the user through the use of digital platforms and the contracting of products or services. Therefore, the user guarantees that all the data provided is their property or is authorized for said transfer by their owner.

WHAT ARE YOUR RIGHTS IN RELATION TO THE PROCESSING OF YOUR PERSONAL DATA?

The interested party may withdraw their consent at any time through the rights of the User:

  1. 1. Right to withdraw consent at any time.
  2. 2. Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
  3. 3. Right to file a claim with the Spanish Agency for Data Protection (www.aepd.es) with address at C / Jorge Juan nº6, 28001 Madrid, if you consider that the treatment is not complies with current regulations.

The exercise of these rights consists of sending a written and signed request to the email address protecciondedatos@lumisa.es with the following information:

  • Name and Surname of the User
  • Address for notification purposes
  • Photocopy of the National Identity Document
  • Request in which the request is made

Contact information to exercise your rights:

  • COMPAÑÍA LUMISA ENERGÍAS, S.L.
  • Postal address: c/ Badajoz, 145 - 3 A 08018 BARCELONA (Barcelona)
  • Email: protecciondedatos@lumisa.es

MANDATORY OR OPTIONAL CHARACTER OF THE INFORMATION PROVIDED BY THE USER

Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly accept and freely and unequivocally, that your data is necessary to meet your request, by the provider, the inclusion of data in the remaining fields being voluntary.The User guarantees that the personal data provided to COMPAÑÍA LUMISA ENERGÍAS, SL is true and is done responsible for communicating any changes to them.

COMPAÑÍA LUMISA ENERGÍAS, SL expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever they make any type of transfer of personal data, it will be requested in advance the express, informed and unequivocal consent of the Users. All the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the User. In case all the data is not provided, no it is guaranteed that the information and services provided are completely adjusted to your needs.

SECURITY MEASURES

The COMPANY LUMISA ENERGÍAS, SL reserves the right to unilaterally modify these Conditions at any time and without prior notice. In these cases, they will be published and notified as far in advance as possible Likewise, it reserves the right to modify, unilaterally, at any time and without prior notice, the presentation and configuration of the Web.

CHAT CONDITIONS

The CHAT service is available free of charge to Users who are or are not clients of COMPAÑÍA LUMISA ENERGÍAS, SL, which can be accessed by logging in to Messenger. This chat service will always be visible on the website www.lumisa.es, at its lower right. COMPAÑÍA LUMISA ENERGÍAS, SL offers the possibility of making inquiries through the CHAT, as well as to answer questions and provide information about our products.

Selecting the CHAT option that is governed by the following Chat Conditions:

  • 1. The User will not use obscene, dirty, lewd or excessively violent language.
  • 2. The use of capitalized phrases will be avoided.
  • 3. No personal data of third parties will be provided.
  • 4. We do not accept out of tune words or attacks on our support staff.

PRIVACY POLICY ON SOCIAL NETWORKS

Information about the person responsible for the treatment of the data hosted on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on the social network.

In accordance with the duty of information established in Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018, of December 5 (LOPDGDD) COMPAÑÍA LUMISA ENERGÍAS , SL wishes to inform users of this social network of the policy regarding the treatment and protection of personal data of those persons who voluntarily access and use the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on it. Use by the user of this official page of COMPAÑÍA LUMISA ENERGÍAS, SL supposes that you expressly accept this privacy policy and that you give your consent for the processing of your personal data as provided in it.

WHAT IS OUR DATA POLICY REGARDING UNDER-AGE OR UNPAID?

Access and registration in this social network is prohibited to minors under fourteen (14) years of age, so access and use by minors under fourteen (14) is also prohibited. to the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on the same page. For its part, if the user is incapable, COMPAÑÍA LUMISA ENERGÍAS, SL warns that the consent of the owner of parental authority or guardianship of the user or his legal representative will be necessary for the access and use of this official page COMPAÑÍA LUMISA ENERGÍAS, SL COMPAÑÍA LUMISA ENERGÍAS, SL will be expressly exonerated from any responsibility that may derive from the use of its official page by minors and incapable, being said responsibility of their legal representatives in each case.

WHAT IS THE IDENTIFICATION OF THE SOCIAL REASON OF THE RESPONSIBLE OF THE FILE?

The user is informed that COMPAÑÍA LUMISA ENERGÍAS, SL, with registered office at C / BADAJOZ, 145, 3º A - 08018 BARCELONA, holds the condition of person in charge of the files and treatments to through which the user's personal data is collected and stored as a consequence of the registration and use of the official page of COMPAÑÍA LUMISA ENERGÍAS, SL in this social network, without prejudice to the treatments for which the owner of the network is responsible social in which is our official page.

FOR WHAT PURPOSE ARE PERSONAL DATA, INFORMATION AND CONSENT INTENDED?

The personal data voluntarily provided by the user to COMPAÑÍA LUMISA ENERGÍAS, SL through its official website will form part of a data processing under the responsibility of COMPAÑÍA LUMISA ENERGÍAS, SL in order to offer you Information from COMPAÑÍA LUMISA ENERGÍAS, SL, by e-mail, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enables commercial communication, sending newsletters to those users who subscribe, exchange information with COMPAÑÍA LUMISA ENERGÍAS, SL and other users and establish communication with third parties.COMPAÑÍA LUMISA ENERGÍAS, SL informs that they regularly use the WhatsApp application as a means of communication with customers, which implies an international transfer of data. access, rectification, portability, deletion, limitation and opposition at c / Badajoz, 145 - 3 A 08018 BARCELONA (Barc elona). Email: protecciondedatos@lumisa.es and the claim to www.aepd.es.

From the moment the user uses this official page, he gives his free, unequivocal, specific, informed and express consent for the treatment of his personal data by COMPAÑÍA LUMISA ENERGÍAS, SL for the correct provision of said services in accordance with the provisions of this policy.

The user is free to use the official page of COMPAÑÍA LUMISA ENERGÍAS, SL in this social network, so in case the user does not agree with the treatment of their data for these purposes, you should not use it or provide your personal data.

Through this official page of COMPAÑÍA LUMISA ENERGÍAS, SL the user can share texts, photos, videos and other types of information and / or content that will be subject to both this policy and to the Rules and Conditions of the Platform. The user will be responsible for ensuring that all the content that they publish respects the current legislation, this policy and the Rules of the Platform.

The user may only publish on this official page of COMPAÑÍA LUMISA ENERGÍAS, SL personal data, photographs and information or other content whose ownership and property belong to him or for which he holds the authorization of third parties.

COMPAÑÍA LUMISA ENERGÍAS, SL will have the right to remove from this official page –unilaterally and without prior communication or authorization from the user- any content published by the user when the user infringes or violates the current legislation, the norms established in the present policy and the Norms of the Platform.

WHAT IS THE IDENTIFICATION OF THE RECIPIENTS WITH RESPECT TO WHICH LUMISA ENERGÍAS, SL IS INTENDED TO MAKE ASSIGNMENTS OR DATA COMMUNICATIONS?

The user is warned that all the information and content published on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on the social network may be known to the other users of the official page and of Consequently, all the information and content published by the user on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on this social network will be communicated to the rest of the users due to the nature of the service.

COMPAÑÍA LUMISA ENERGÍAS, SL only plans to carry out assignments or data communications that due to current regulations must be made to judges, courts, public administrations and competent administrative authorities.

OTHER THIRD-PARTY SERVICE PROVIDERS

COMPAÑÍA LUMISA ENERGÍAS, SL warns the user that this entity is only responsible and guarantees the confidentiality, security and treatment of data in accordance with this policy, with respect to personal data that it collects from the user through this official page on this social network, having no responsibility whatsoever for the treatment and subsequent use of personal data that may be carried out both by the owner of the social network and by third-party service providers of the information society that could access such data by reason of the provision of their services or exercise of their activity, third parties that establish hyperlinks to the social network, or those responsible to whom through hyperlinks COMPAÑÍA LUMISA ENERGÍAS, SL refers to users adhered to this official page.

DATA QUALITY

COMPAÑÍA LUMISA ENERGÍAS, SL warns the user that, except for the existence of a legally constituted representation, no user can use the identity of another person and communicate their personal data, so the User must at all times take into account that they can only provide personal data corresponding to their own identity and that they are adequate, pertinent, current, exact and true.In any case, the user must respect the privacy of third parties, whether they are users or not. from the social network or from the official website of COMPAÑÍA LUMISA ENERGÍAS, SL there in.

EXERCISE OF THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION OF THE DATA

COMPAÑÍA LUMISA ENERGÍAS, SL informs the user of the possibility of exercising their rights of access, rectification, cancellation and opposition by written request addressed to COMPAÑÍA LUMISA ENERGÍAS, SL with registered office at ADDRESS or The one that replaces it and is communicated in the General Registry of Data Protection.For such purposes, the interested party must send COMPAÑÍA LUMISA ENERGÍAS, SL the written communication indicating the request or right they exercise together with a copy of their ID or valid document. in law that proves your identity, expressly indicating your username on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on the social network, in order to identify it unequivocally.

OTHER INFORMATION OF INTEREST

COMPAÑÍA LUMISA ENERGÍAS, SL may modify and / or replace this policy at any time, which, depending on the case, will replace, complete and / or modify the one currently published here. User must periodically access them in order to stay updated.

The user can contact COMPAÑÍA LUMISA ENERGÍAS, SL through the internal messaging service of the social network or through the following contact information:

COMPAÑÍA LUMISA ENERGÍAS, SL
Domicilio: C/ BADAJOZ, 145, 3º A – 08018 BARCELONA
Email: protecciondedatos@lumisa.es

Likewise, the user can consult the rules and policies published by the owner of the social network for its use.

Call 900 811 473 or we can call you at an available time