What to do if I receive a notification of Light cut

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What to do if I receive a notification of Light cut

What to do if I receive a notification of Light cut


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The power outage is the suspension of electricity supply due to the non-payment of electric bills. The period to pay the electricity is 20 working days, from the date of issue of the invoice.

As specified in our General Conditions, LUMISA may process, in accordance with current regulations, the suspension of the supply if twenty (20) calendar days have elapsed since the payment had been required, by submitting the payment to the financial entity where the Client has direct debit payment of the invoice or through the deposit into account of the bank accounts provided to the Client, and it would not have been fully satisfied.

The supply cut due to non-payment is regulated by Law 24/2013 of December 26, of the Electricity Sector and Royal Decree 1955/2000, of December 1, which regulates the activities of transportation, distribution, marketing, supply and authorization procedures for electric power installations.

In Lumisa we offer you several payment methods. Therefore, it can be done by direct debit or through a transfer to one of Lumisa's own bank accounts authorized for such purposes as indicated at the time of registration or change of marketer.

Receipt Through bank domiciliation

If you opt for the direct debit, you must provide us with a valid bank account number with which we will charge the electric bills. Therefore, you must check that you have a balance in the account.

In the case of insufficient balance, the receipt will be returned, implying an additional cost of bank charges according to the Bank. Your bank has one month to notify us of the return of the receipt.

At the moment we receive notification of such return, the Collections Department will proceed to notify of the non-payment by certified email or SMS, as a warning, providing a deadline for the same as well as provide bank accounts with which You can make the transfer.

Keep in mind that if you make a bank transfer, payment may take up to 48 hours.

Transfer

By transfer to the account numbers that we provide via certified email in order to make the payment.

What happens if I do not pay my outstanding bills within the deadline?

In the case of not making the required payment effective, we will proceed to the notification of the pending invoices through the Certificate Shipment with acknowledgment of receipt (Burofax), where you will have a new term to make the payment effective.

If in spite of all our initiatives, the payment of the outstanding invoices is not made, and with a legally foreseen notice of 5 calendar days, the power supply in question will be cut off.

It must be taken into account, that according to Law 24/2015, of July 29, urgent measures to address the emergency in the field of housing and energy poverty, we will not cut on holidays (weekends or national holidays) as well as on the eve of holidays.

Once the cut has been sent to the Distributor in your area, in order to re-discharge the light, the invoices pending payment previously required must be paid. That is why in our General Conditions, article 8 third paragraph, we specify that:

If the Distributor suspends the supply due to non-payment, it will not be replaced until the Customer has made all the payments owed, as well as the late payment interest and the expenses caused by the suspension and eventual replacement of the supply.

After the suspension of the supply, once the power outage is done, you have a period of 2 months in which the Distributor in your area considers the situation as a "power cut" and not as a loss of supply.

That is why it will be essential that you make the payment of the pending invoices as a matter of urgency, in the event that you have not done it before, to avoid the cancellation of the contract and withdrawal from the counter. That is why once we receive the payment of the same the electricity supply will be resumed in 24 hours, having to pay the reconnection rights to the network, billed by the Distributor of your area in the next invoice.

As stated in article 88 of Royal Decree 1955/2000, of December 1, which regulates the activities of transport, distribution, marketing, supply and authorization procedures for electric power installations "... the reconnection of the supply, in the event of a justified cut, will be for the account of the consumer or qualified individual, who must pay an amount equivalent to double the current entitlement rights as compensation for the disconnection costs."

In any case, we recommend that once the transfer is made, you will notify us through atcliente@lumisa.es, in this way we will be able to stop the supply suspension process.

What happens if more than two months have passed since the power failure and I have not paid the bills?

If after more than two months and the amount of the pending invoices has not been paid, you will be definitively discharged. Therefore, to have light again you will have to carry out the steps of a light discharge with its corresponding costs, as we mentioned in this article, being higher than the reconnection costs.

We hope it has helped you, and in the same way if you have more questions that you want to ask us in our customer service 900 811 473.


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