The measurement of electricity consumption is carried out by the Distributors, and is governed by Royal Decree 1718/2012, of December 28, which determines the procedure to perform the reading and billing of low voltage power supplies with power contracted not exceeding 15 kW.
Therefore, the reading and billing of consumers who contract their supply through a marketer in the Free Market will be carried out by the person in charge of reading, that is, the Distributor, and always based on real readings.
However, in those supplies in which the Distributor can not access the Measurement equipment to perform the reading, it must leave a notice of impossible reading in which a telephone number and a web address are indicated by means of which the consumer will be able to provide reading your meter.
If, within two months, the consumer does not provide the requested reading, the Distributor may estimate the consumption of said supply. Without prejudice to subsequent annual regularization based on real readings.
Inclusion of the Smart Meter from 2018.
Order IET / 290/2012 of February 16, 2012 establishes the deadlines for replacing old meters with new intelligent meters integrated in the network. That is why all accountants must be changed on December 31, 2018.
They have been implemented in order to finish with the estimated readings, with a fast, remote procedure and based on real data.
However, even with a smart meter installed, it is possible that an estimated bill may arrive. The reasons are that it is possible that Telemanagement is not activated, or that being activated reside in a geographical area where there is no 2G coverage, and it is impossible to send the real readings.
It is important to clarify that an estimated invoice is not definitive, and will be regularized as soon as actual data of your consumption is obtained.
Therefore, if your invoice is estimated, it will be provisional and once the Distributor technician rectifies the reading by accessing your meter, a compensation will be made on your next invoice:
- If the estimated reading is higher, and therefore more is charged, it will be deducted on your next invoice.
- If the estimated reading is lower, and therefore it is charged less, that amount will be added to your next invoice.
How is the estimated reading calculated at a point of supply?
For the calculation of the estimated reading, the Distributor by means of an agreement as foreseen in the Resolution of May 14, 2009, of the General Directorate of Energy Policy and Mines, which establishes the billing procedure with estimation of energy consumption electrical and its regularization with real readings.
The calculation of the estimated consumption is carried out taking into account the historical consumption made the previous year during the same equivalent period. In it, the difference between the billing amount based on actual consumption and the amounts invoiced in estimate in the same period must be settled.
How is this situation regularized?
If you are one of those who continue to receive bills with an estimated reading, you must communicate your meter reading yourself and thus avoid being billed for an estimated reading. To send us your real reading it will be necessary that:
- Access your counter and make a photo of the consumption made, where you will also detail the date of the same.
- You will need to send us your reading within 10 working days before the new billing session starts.
- Attach the photo along with your CUPS contract number through the email email@example.com or via Whatsapp enabled company 633 33 38 39.
However, keep in mind that:
- The reading made by a Technician will always have priority.
- If the Technician can not access the meter, the readings that you have contributed will be taken into account.
- In the case that you do not send us readings, an estimate will be made.
An estimated invoice is just as valid as one with a real reading, however, keep in mind that it is provisional and will be regularized semiannually once the actual consumption is available.