Steps to follow in the event of a breakdown in the electric current


Steps to follow in the event of a breakdown in the electric current

Steps to follow in the event of a breakdown in the electric current

Energy Failure 0

If you ran out of power, the first thing you should do is verify that you are not the only point of supply without service. Check if the stairs, elevator or adjoining houses have light. In the event of not having an electricity supply, it will be an external fault, so you must call the Distributor in order to communicate the incident.

Breakdowns are unforeseen situations beyond our control. The most commons are:

  1. Accidents: damage to wiring by trucks or excavations.
  2. Weather causes: floods or storms, as well as windstorms.
  3. Fire: a fire usually forces the disconnection of the networks for safety.
  4. Wildlife and vegetation: Especially birds.
  5. Breakage of network elements.
  6. Failures in the supply chain: incidents in the transport network or in generation plants.

There are two possible situations in the event of a power failure.

Power outage due to default or other causes

If you are the only one affected, it means that the fault is in your facilities. In this case it can be several options:

Non-payment of invoices

The most common reason for a power cut in a home or premises is due to the non-payment of the bills by the user of the supply point.

In order to restore the electricity supply, the client must contact the retailer that was contracted in order to proceed with the payment of the invoice pending payment. Once paid, the electricity supply will be restored normally.

Electricity meter manipulation

If a hitch is made without having a valid electricity contract, as well as its manipulation. If an illegal widening is detected in the electricity meter, it will be necessary to report it urgently as they pose a risk to users, such as:

  • Risk of fire of the facilities.
  • Risk of electrocution for the person who performs it.
  • Constant supply cuts.
  • Failure and deterioration of electrical appliances in the affected homes.
Exceed the contracted power

Many times, the reason we do not have a supply is related to our electrical panel. It has been possible to disconnect as a result of exceeding the contracted power.

It is quite common that the cause of the interruption of the supply is due to the disconnection of the ICP. Since the number of electrical devices that are working at the same time exceed the contracted power.

Examples: appliances, lighting, heating, among others.

If this occurs in a traditional electrical panel installation, you must act as follows:

  1. Disconnect the devices with the highest energy consumption and raise the ICP switch again after about three seconds.
  2. If it is still not solved, it is possible that there is a fault in your installation. To detect it, you must disconnect all PIA switches and connect them one by one until you find out which of them blows the ICP.
  3. If the ICP jumps too often, you may have to hire more power.
Breakdown of the power grid

If the fault affects other buildings in the area, it is probably a mains failure. Therefore, the Distributor of your area will be responsible for resolving the incident. The power outage may be due to several causes:

Scheduled cut

If it is a scheduled cut, the Distributor must have notified the affected supply points. The programmed cuts are due to the improvement and maintenance of the network and the electrical wiring. When carried out on high, medium and low voltage lines, transformation centers, among others, oblige them, on many occasions, to interrupt the electricity supply in order to guarantee the safety of the workers who do these tasks.

That is why Distributors are obliged to notify customers affected by a scheduled cut at least 48 hours in advance.

To be able to know if programmed works are being carried out in your area you can contact through the platforms that offer:

  • Endesa Distribution. If the Distributor in your area is Endesa Distribution, you will be able to know if work is scheduled in your area. In addition, if you are a customer with a contracted power exceeding 15 kW, Endesa Distribution gives you the option to send you the planned scheduled cuts through notices.
  • Iberdrola Distribution. In Iberdrola Distribution you will be able to know if it is an incident or work programmed through the map they offer.
Uncontrolled incident

If, on the contrary, it is an uncontrolled incident, that is, unforeseen, they should contact the marketer, who will make the claim due with the data provided by the client.

Royal Decree 1955/2000 obliges Distributors to make a discount for damages due to electricity costs to customers who have exceeded 3 minutes of cut. If it exceeds 5 hours or 10 annual interruptions for urban areas or 19 hours or 22 annual interruptions for rural areas, the Distributor must apply a discount of up to a maximum of 10% on its annual bill, as well as compensation for damages caused in food or electronic devices because of the power outage.

Remember that if the cause of the interruption is due to a scheduled cut or due to force majeure, the Distributor will not be obliged to make any kind of compensation. Among the causes that are not considered force majeure are the adequacy of the electrical installations, the lack of foresight in the exploitations of the electrical networks or those derived from the operation of the same of the electrical companies.

They may claim:

  • Appliances and electronic devices damaged due to power failure.
  • Spoiled food.
  • Tickets and additional expenses generated as a result of the blackout.

On some occasions the home insurance policy covers these losses. In the same way, in the case of a business, the Marketer must provide a Quality Certificate that must be requested from the Distributor in order for the insurance to pay the damages suffered.

Therefore, Law 50/1980, of October 8, on the Insurance Contract, specifies that by insurance of loss of profit the insurer undertakes, within the limits established in the Law and in the contract, to indemnify the insured loss of economic performance that could have been achieved in an act or activity had the incident described in the contract not occurred. In the absence of an express agreement, the insurer must indemnify:

  • The loss of benefits produced by the incident during the period provided for in the policy.
  • General expenses that continue to tax the insured after the production of the incident.
  • Expenses that are a direct consequence of the insured loss.

Advice before a power outage

Before a blackout in the network it is good to be prepared since it can take us unexpectedly:

  1. Have a small anti-blackout kit with flashlights and spare batteries, as well as candles, matches and lighters. However, Ideally, do not use candles because of their fire risk. A trick to be able to move in this situation is to put the flashlight of the mobile.
  2. Do not open the refrigerator or freezer so that they do not lose the cold and prevent food deterioration.
  3. Disconnect any appliance that remained on, such as the oven, microwave or iron.
  4. Have the chart of counters located. Think that maybe you should find it in the dark, and you are usually outside the house or garage, as well as at the entrance door.

The customer who suffers a power outage should contact their Distributor regardless of the reason for their cause. Therefore, we leave here the contact numbers of each Distributor according to the Autonomous Community where the supply point is located.


E-Distribución (Endesa)

900 848 900 (Aragon, Castille and Leon, Galicia, La Rioja, Navarra and Valencian Community)

900 849 900 (Balearic Islands)

900 855 885 (Canary Islands )

900 760 706 (Catalonia)

I-De Redes Eléctricas Inteligentes (Iberdrola)

900 171 171

Unión Fenosa Distribución (Naturgy)

900 333 999

CIA Sevillana Electricidad SA

900 850 840

Elect Reunidas Zaragoza SAU

900 848 900

Viesgo Distribución (Repsol)

900 101 051

E-Redes (EDP)

900 907 001

Electra del Maetrazgo

964 173 275

Estabanell Energía

900 154 444

Eléctrica de Cádiz

900 373 411

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