Legal Advice

COMPAÑÍA LUMISA ENERGÍAS, SL, responsible for the website makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11 , Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website about the conditions of use. Any person who accesses this website assumes the role of user, committing to the observance and rigorous compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

COMPAÑÍA LUMISA ENERGÍAS, SL reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-notify or inform users of said obligations, understood as enough with the publication on the website of COMPAÑÍA LUMISA ENERGÍAS, SL.

1. Identification data

General information for the purposes of Article 10 of Law 34/2002 of July 11, on services of the information society and electronic commerce.

Company name of the information society service provider: Compañía Lumisa Energías SL.
Registered office: c / Badajoz 145 3A. 08018 BARCELONA
Registration data in the Commercial Registry: Volume 43048, Folio 136, Sheet B 419446, Registration 1.
Tax identification number: B65711855
Telephone: 900 811 473

2. User

The use of this Web attributes the condition of User of the same and expresses its full and unreserved acceptance of each and every one of the General Conditions published by COMPAÑÍA LUMISA ENERGÍAS, SL at the time same in which you access the Web, without prejudice to the acceptance of the Particular Conditions that may be applicable in its case.Any use other than that authorized is expressly prohibited, and COMPAÑÍA LUMISA ENERGÍAS, SL is empowered to deny or withdraw access and use of the Web, at any time, and without prior notice, to those Users who do not comply with these General Conditions or the Particular Conditions that, if applicable, are applicable.

3. Access and use of the web

Access and use of the Web is free for users and does not require prior user registration in general. However, it is possible that access and use of certain information and services offered through the Web can only be done after user registration.

The User agrees to make diligent use and not to make his username and password available to third parties, as well as to communicate to COMPAÑÍA LUMISA ENERGÍAS, SL as soon as possible, the loss, theft or any risk of access to them by a third party.

The User is responsible for the veracity and accuracy of all the data that he enters on the web, whatever the functionality that he uses. Likewise, he declares that he has all the necessary permissions on the data that you access and that you have consent for the use of data belonging to third parties COMPAÑÍA LUMISA ENERGÍAS, SL is exonerated from any responsibility for inaccurate, incomplete or incorrect data or for the lack of consent for its use and incorporation to the web.

4. Services provided and online contracting

The Site is the online platform through which COMPAÑÍA LUMISA ENERGÍAS, SL offers the contracting of the electricity supply. The contracting of the supply is formalized, therefore, electronically, through the contracting procedure that begins on our website and that, followed by all its steps, provides the User with an electricity supply contract subject to our general contracting conditions and the particular conditions agreed with the User and that they are communicated by email for final acceptance on-line, at which point the contract is formalized and the User also acquires the status of COMPAÑÍA LUMISA ENERGÍAS, SL.

Likewise, COMPAÑÍA LUMISA ENERGÍAS, SL offers the 'Customer Area' platform, acquiring the status of User having access to the 'Customer Area' service. Access and registration of the Therefore, the 'Customer Area' service is formalized electronically, through the registration procedure and activated with the User (email) and personal and non-transferable password. For more information, see our General Conditions of the 'Area service customer'.

5. Modifications

The Company reserves the right to unilaterally modify these Conditions at any time and without prior notice. In these cases, they will be published and notified as far in advance as possible. Likewise, it reserves the right to modify, unilaterally, at any time and without prior notice, the presentation and configuration of the Web.

6. Ownership of contents

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics, are the property of COMPAÑÍA LUMISA ENERGÍAS, SL or, as the case may be, has a license or express authorization from the authors All content on the website is duly protected by intellectual and industrial property regulations, as well as registered in public registers corresponding.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, in any case requires the prior written authorization of COMPAÑÍA LUMISA ENERGÍAS , SL.

Any previously unauthorized use is considered a serious breach of the author's intellectual or industrial property rights.

The designs, logos, text and / or graphics outside COMPAÑÍA LUMISA ENERGÍAS, SL and that may appear on the website, belong to their respective owners, being themselves responsible for any possible controversy that might arise regarding them. COMPAÑÍA LUMISA ENERGÍAS, SL expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website

The icons used are a work derived from content obtained at made by Freepik and DinosoftLabs.

COMPAÑÍA LUMISA ENERGÍAS, SL recognizes in favor of their holders the corresponding intellectual and industrial property rights, their mere mention or appearance on the website not implying the existence of any rights or responsibilities regarding the same, nor endorsement, sponsorship or recommendation by the same.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so via email atcliente @

7. Translation of contents into catalan, chinese and english

The versions of the Web in Catalan, Chinese and English have only an informative effect. In the event of any discrepancy in the content of the Catalan or English version with the original version in Spanish, it will prevail always published in the latter.

8. Exclusion of guarantees and responsibilities

Regarding the exclusion of guarantees and responsibilities, COMPAÑÍA LUMISA ENERGÍAS, S.L. will not answer for:

The damages of any nature that may be due to the products or services that may be provided or offered by third parties or entities through the Web, and in particular of:

  • Failure to comply with the Law, morals and good customs, as well as public order, or the use of the products and / or services offered in a non-diligent or incorrect manner, or with unlawful purposes or effects or contrary to what is established in these General Conditions or in the applicable Conditions that may be applicable.
  • The infringement of industrial and intellectual property rights.
  • The violation of professional secrecy.
  • The infringement of the rights to honor, personal and family privacy and the image of people, and those related to the protection of children and youth.
  • The performance of acts of unfair competition.
  • The carrying out of illicit advertising or acts constituting a crime or of a pornographic nature.
  • The unlawfulness or lack of veracity, accuracy, reliability, relevance, timeliness and completeness of the content and information transmitted or made available to Users, including information and services provided by third parties or by Users through the Web.
  • Non-compliance or defective compliance or termination for any reason of the contracts made, where appropriate, with third parties due to the provision of services through the Web.
  • The incapacity of any User or the impersonation of a third party by the User.

COMPAÑÍA LUMISA ENERGÍAS, S.L. will only be liable for its own services and content directly originated by it and identified with its Copyright as a trademark or intellectual or industrial property thereof.

Damages of any nature that may be due to knowledge by unauthorized third parties of the kind, conditions, characteristics and circumstances of the use that users make of the Web and the services that this one offers.

Damages of any nature that may be due to the existence of errors in accessing or using the website, as well as accessing or using its services or content, although it undertakes to avoid, update or correct said content, that is, it excludes liability for the unavailability or continuity of the operation of the Web and services, as well as for failures in accessing the different Web pages or to those from which the services are provided.

Damages of any nature that may be due to the information contained in websites to which this website may send hypertext links or“ links ”. The purpose of the“ links ”that appear on the page is purely informative, the Company not being responsible in any case for the result that you intend to obtain by accessing the aforementioned “links.” Consequently, COMPAÑÍA LUMISA ENERGÍAS, SL will not be liable for:

  • The availability, accessibility and operation or continuity of the linked sites.
  • The quality, legality, reliability, usefulness, veracity, validity, completeness and / or authenticity of the content existing on the linked sites.
  • The maintenance, provision or transmission of the existing content on the linked sites.

Damages of any nature that may be due to the existence of viruses in the computer system, electronic documents or files of the Users. Likewise, due to the presence of viruses in the services provided by third parties through the Web, causing alterations in the computer system, electronic documents or files of the Users.

Under no circumstances, including negligence, loss of business, loss of use, loss of profits, loss of data, for indirect, secondary, special or consequential damages resulting from access or use of the Web services, or that are otherwise within its scope.

The damages that may derive from the knowledge that unauthorized third parties may have of the class, conditions, characteristics and circumstances of access and use that Users make of the Web and of the information and services, as well as the breach by Users of their obligations in relation to personal data.

In relation to the limitation of responsibilities, COMPAÑÍA LUMISA ENERGÍAS, SL rejects all the guarantees regarding the services of the Web, express, implicit or obligatory, including, but not limited to the implicit guarantees of commercialization and adaptation to specific purposes and to the mandatory guarantees of protection against non-compliance.

9. Disclaimer of liabilities

COMPAÑÍA LUMISA ENERGÍAS, S.L. is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party not related to it.

9.1. Use of cookies

This website can use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and visualization of the site.The cookies used are, in any case, temporary, with the sole purpose of making browsing more efficient, and disappear when the user session ends.In no case, these cookies provide by themselves personal data and will not be used to collect them.

Through the use of cookies, it is also possible that the server where the website is located recognizes the browser used by the user in order to make browsing easier, allowing, for For example, the access of users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register on each visit.They can also be used to measure the audience, traffic parameters, monitor progress and number of entries, etc., being in these cases cookies technically dispensable but beneficial for the user. This website will not install dispensable cookies without the prior consent of the user.

The user has the possibility to configure his browser to be alerted when cookies are received and to prevent them from being installed on his computer. Please consult your browser's instructions to expand this information.

9.2. Link Policy

From the website, you may be redirected to content from third-party websites. Since COMPAÑÍA LUMISA ENERGÍAS, SL cannot always control the content entered by third parties in their respective websites, does not assume any type of responsibility with respect to said contents. In any case, it will proceed to the immediate removal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate removal of the redirection to said website, informing the competent authorities of the content in question.

COMPAÑÍA LUMISA ENERGÍAS, SL is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or Any other means that allows third parties to publish content independently on the website of COMPAÑÍA LUMISA ENERGÍAS, SL However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties or morality and public order. that the user considers that there is any content on the website that could be susceptible to this classification, please notify the administrator of the website immediately.

This website has been reviewed and tested to ensure that it works correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, COMPAÑÍA LUMISA ENERGÍAS, SL does not rule out the possibility that there may be certain programming errors, or that force majeure, natural catastrophes, strikes or similar circumstances may occur that make access to the website impossible.

9.3. IP addresses

Website servers will automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it is connects to the Internet.

All this information is registered in an activity file of the duly registered server that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of impressions of pages, the number of visits made to web servers, the order of visits, the access point, etc.

10. Duration and termination

Access and use of the Web have, in principle, an indefinite duration. Notwithstanding the foregoing, COMPAÑÍA LUMISA ENERGÍAS, SL reserves the right to terminate or suspend access and use of the Web at any time. When it is reasonably possible, COMPAÑÍA LUMISA ENERGÍAS, SL will previously warn of the termination or suspension of access and / or use of the Web.

11. User indemnification

The User expressly agrees to indemnify the Company and the rest of its Group companies, employees, administrators, agents, information or service providers and licensors, for any damages (including legal fees and costs) derived from the breach by the User of these General Conditions or the applicable Particular Conditions, as the case may be, as well as to collaborate with the Company in defense of their interests in the event of any claim or initiate or invoke any judicial or administrative proceeding for such cause Likewise, the User undertakes to make its best efforts to avoid or, where appropriate, mitigate the harmful and detrimental effects that may arise for COMPAÑÍA LUMISA ENERGÍAS, SL.

12. Applicable legislation and jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms that make up this Legal Notice, as well as any matter related to the services of this website, will be Spanish law.

13. Copyright

© Copyright 2011 Compañía Lumisa Energías, S.L. Total or partial reproduction forbidden. All rights reserved.


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